Discover the Benefits of the BPI ePay Mastercard

If you have a BPI/ BPI Family Bank Deposit Account, you can easily transfer funds at your most convenient time from your BPI Account to your BPI ePay Mastercard through the following BPI electronic channels:

• BPI Online
• BPI Mobile App
• BPI Cash Accept Machines

Loading your BPI ePay Mastercard is easy and convenient using the various BPI channels.

I. BPI Online

1. Log in to BPI Online using your BPI Online user ID and password.
2. Click “Transfer Money” tab, then “Load Prepaid Card” tab.
3. Choose a source account.
4. Enter the amount to be loaded.
5. Click “Load to 3rd party prepaid card”.
6. Key in the 16-digit BPI ePay Mastercard.
7. Click “Next”, then “Confirm” to confirm your loading transaction details.
8. Click “Yes” for the 6-digit code to be sent via SMS.
9. Enter the 6-digit code sent to your mobile number, then click “Submit”.
10. Click “Submit” and wait for the confirmation prompt.
11. The amount transferred will automatically be credited to your BPI ePay Mastercard.

II. BPI Mobile App

1. Log in to the new BPI Mobile app.
2. Tap the Side Menu icon found at the upper left corner of the screen.
3. Select “Transfer”, then select “Load Prepaid Card”.
4. Fill in the required details and tap “Next” to proceed.
5. Get the One-Time PIN (OTP) by tapping "Yes, send me the code".
6. Enter the OTP sent to your registered mobile number and tap "Submit".
7. The amount transferred will automatically be credited to your BPI ePay Mastercard.

III. BPI Cash Accept Machines

1. Insert your BPI ePay Mastercard in the card slot.
2. Select your preferred language.
3. Select “Cash Deposit” as transaction, then “Prepaid”.
4. Enter your Personal Identification Number (PIN)
5. Insert notes/ money bills in the cash slot.
6. Verify your deposit amount and confirm.

Service Advisory: Effective October 1, 2021, we will be discontinuing over-the-counter loading for Prepaid Cards. For the terms and conditions click here.

Your BPI ePay Mastercard can be used wherever Mastercard is accepted, online and even in stores worldwide.

I. Any Mastercard Accepting Merchants
Use your card to conveniently shop in Mastercard affiliated establishments here and abroad:

1. ​​​​​​​Present your BPI ePay Mastercard to the cashier.
2. If the cashier asks for a PIN, input the PIN provided in the PIN Mailer or your nominated PIN. When PIN is not available, request to use signature verification and affix your signature in the sales slip.

You can also tap your BPI ePay Mastercard at Mastercard PayPass merchants for easy and fast transactions. No need to sign a sales slip for transactions below Php 2,000.

II. Online
Use it just like how you would use a credit card for online purchases:

1. Select Mastercard Credit Card as mode of payment.
2. Input the following card details:
   16-digit BPI ePay Mastercard number
   CVV 2/ Card Verification Value 2 (the last 3 digits found at the signature panel of your card)
   Card Validity period
3. Confirm the transaction

Paypal
When linking your BPI ePay Mastercard to PayPal, please make sure your card has at least Php 150 load. PayPal charges USD 1 to link your card to your PayPal account, and Php 100 when you verify your card. After successfully verifying your card, PayPal will return the Php 100 to your PayPal account in the form of PayPal credits.

How to link BPI ePay Mastercard to PayPal:

1. Sign-up/ Log-in to your PayPal account.
2. Click "Profile".
3. Select "Add/Edit Credit Card".
4. Select "Mastercard" as card type.
5. Enter your BPI ePay Mastercard details.
6. Click "Add Card".
7. Your BPI ePay Mastercard is now viewable in your PayPal Profile. To finalize linking of your card to Paypal, click "Confirm My Card" to allow PayPal to send a 4-digit verification code you need.

To retrieve your 4-digit PayPal verification code, please view your card transaction history via BPI Online or BPI Mobile app (Card must be enrolled and viewable in Online Banking) or by sending a request with your 16-digit BPI ePay Mastercard Number via sending us a message.

III. Withdrawing
You can withdraw from any BPI ATM.

Note that you will need your PIN number, which is provided in a separate document and should have been provided to you upon card pick-up at a BPI Branch.

I. Lost/Stolen Cards
Report the incident immediately by calling our 24-hour BPI Contact Center at (+632) 889-10000 for Metro Manila or 1-800-188-89100 (using PLDT line) for domestic toll-free calls.

II. Expired Cards
Once your BPI ePay Mastercard has expired, you may have your card renewed by calling our 24-hour BPI Contact Center at (+632) 889-10000 (+63-2-889-10000 when abroad) or by visiting the nearest BPI/ BPI Family Savings Bank branch and BPI Express Banking Center to request for card renewal. Subject to service fees.

The new card you will receive will have the same card number as your expired card but with a new validity date. This new card will be valid for four (4) years.

See Card Fees and Charges page.

III. Damaged Cards
Report your damaged BPI ePay Mastercard to (+632) 889-10000 or at the branch and surrender where you purchased your card. Replacement card* can be claimed 5 days from BPI's receipt of request. (*BPI will replace your card for FREE, provided that the card still has its full original value and has never been used. Otherwise, BPI shall issue a replacement card with value equal to the remaining balance of the damaged card less the replacement fee.)

Check your card balance in real-time through the following channels:

For BPI ePay Mastercard enrolled in Online Banking:
1. Clients can instantly view their balance once they log-in to their BPI Online/BPI Mobile App account. 

For unenrolled BPI ePay Mastercard:

I. BPI Online
1. Visit BPI Online.
2. Click the “Other Services” link below the “login” button, select “Inquire Prepaid Card Balance”.
3. Enter your 16-digit BPI ePay Mastercard number and click “Submit”​​​​​​​.

II. BPI ATMs
1. Insert your BPI ePay Mastercard to any BPI ATM.
2. Enter your PIN and then press Enter.
3. Select Inquiry and then choose if you want to get a receipt.

BPI ePay Mastercard is a reloadable and withdrawable Prepaid card that can be used to pay for purchases made online and in-stores worldwide.

BPI ePay Mastercard is an EMV-enabled prepaid card so you can secure your stored money and spend it safely. You can withdraw cash anytime from BPI ATMs nationwide, make purchases online and in-stores worldwide wherever Mastercard is accepted with your card.

You may use your card to conveniently shop in Mastercard affiliated establishments here and abroad following these easy steps:

1. Present your BPI ePay Mastercard card to the cashier
2. Affix signature in the sales slip for validation (signature verification) of transaction. However, if the cashier asks for the PIN, input the PIN you use for withdrawal transactions.

Transacting online is easy with your BPI ePay Mastercard. Select Mastercard Credit Card as mode of payment and follow the steps below:

1. Input your Prepaid Card's 16-digit BPI ePay Mastercard number
a. CVC 2/ Card Verification Value 2 (the last 3 digits found at the signature panel of your card)
b. Card Validity period

2. Confirm your transaction via OTP. Make sure your contact details are updated to receive the OTP for your online transactions.

In case you need cash, you can conveniently withdraw your funds at any BPI ATMs nationwide.