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For any queries, clarifications or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches.
You may also connect with us through these channels:
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Phone(+632) 889-10000This is our 24-hour Contact Center.
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Phone(+632) 7791-0077This is our BPI Preferred Dedicated Line.
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Phone1-800-188-89-100This is our Domestic Toll-free Number (using PLDT and calling outside Metro Manila).
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AddressBank of the Philippine IslandsAyala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
Call our 24-hour Phone Banker via international toll-free numbers. Check the list of International toll-free numbers.
If your country is not included in the list , dial the International Access Code +63 + 2 + 88910000.
For those using mobile services, please check with your service providers if calls to international or special numbers are allowed. Applicable fees or charges imposed by the service provider are for the caller's account.
Additionally, you have the option to reach us with just one click using a Wi-Fi connection or mobile data (standard data rates apply).
This service is available from Monday to Friday, 8:00 AM to 5:00 PM Philippine Time.
Please take note of the following reminders:
Be ready with your account / card number.
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Ensure that your headset is plugged in and that you can hear other sounds on your computer.
If you're using mobile phone, make sure that you stay on this page and that the screen is active. Avoid accessing other applications while the call is in progress.
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