Update your information

Keep your contact details up to date

If you recently changed your home address, mobile number or any other personal information, don’t forget to update your latest contact details with us to ensure that you receive your statements of account, service advisories, transaction alerts, One-Time PIN and exciting offers.

Steps to update your personal information

Download the Customer Information Sheet (CIS).
Fill-out the CIS and prepare 1 valid government-issued ID (original and a photocopy).
Go to any BPI branch to submit the completely filled-out CIS and a photocopy of your ID.

Download

Customer Information Sheet (CIS)

English

File-type

File-size

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See the list of acceptable IDs

Please bring the following account opening requirements below:

Proof of billing
Client may submit only one (1) of the following IDs:

For Filipino citizens, photo-bearing and unexpired identification documents:

PhilID
Identification documents issued by the Government of the Republic of the Philippines including Its political subdivisions, agencies and instrumentalities
Other identification documents that can be verified using reliable, independent source documents, data or information

For Filipino students:

PhilID
School lD signed by the school principal or head of the educational institution
Birth Certificate issued by the Philippine Statistics Authority

For foreign nationals:

PhilID for resident aliens
Passport
Alien Certificate of Registration issued by the Bureau of Immigration
Other identification documents that can be verified using reliable, independent source documents, data or information

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For Filipino citizens, photo-bearing and unexpired identification documents:

For Filipino students:

For foreign nationals:

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