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For concerns, you may use the form below to get in touch with us. We will endeavor to respond via call or email within 7 business days.

 

To file a request or report a concern specific to your account, please log in to Help and Support.

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For any queries, clarifications or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches.

 

You may also connect with us through these channels:

  • Phone
    (+632) 889-10000
    This is our 24-hour Contact Center.
  • Phone
    (+632) 7791-0077
    This is our BPI Preferred Dedicated Line.
  • Phone
    1-800-188-89-100
    This is our Domestic Toll-free Number (using PLDT and calling outside Metro Manila).
  • Address
    Bank of the Philippine Islands
    Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226

 

Bank of the Philippine Islands is regulated by Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph

International toll-free numbers

If your country is not included in the list below, dial the International Access Code +63 + 2 + 88910000.

 

 

For those using mobile services, please check with your service providers if calls to international or special numbers are allowed. Applicable fees or charges imposed by the service provider are for the caller's account.

Note: Hawaii can be accessed through the Sprint USA toll-free number 1-866-698-9100

Additionally, you have the option to reach us with just one click using a Wi-Fi connection or mobile data (standard data rates apply).

This service is available from Monday to Friday, 8:00 AM to 5:00 PM Philippine Time. Please have your account/card number ready.  

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If your call was not successfully connected, please try again later. Alternatively, you may log in to BPI Online or use the BPI Mobile App for your immediate banking needs.

We aim to provide you timely feedback after we record and evaluate your concerns, inquiries, and suggestions.

If you are not satisfied with the resolution of your complaint, you may approach any of the branch officers.



BANK OF THE PHILIPPINE ISLANDS

 

  • Address
    Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
  • Phone
    (+632) 889-10000
  • Website
    www.bpi.com.ph

INVESTOR RELATIONS AND SHAREHOLDER SERVICES

 

BPI Stock Transfer Office

 

  • Address
    3/F BPI Buendia Center 372 Senator Gil Puyat Avenue, Makati City
  • Phone
    (+632) 858-04693 to 95
  • Email
    stocktransferoffice@bpi.com.ph

BPI Investor Relations Office

 

  • Address
    25F, Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
  • Phone
    (+632) 8663-6733
  • Email
    investorrelations@bpi.com.ph

Office of the Corporate Secretary

 

  • Address
    28F, Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226

BPI Sustainability Office

 

  • Address
    25/F Ayala Triangle Gardens Tower 2, Paseo de Roxas cor. Makati Ave., Makati City 1226
  • Email
    sustainability@bpi.com.ph

BPI Corporate Communications

 

  • Address
    22/F Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
  • Email
    corporateaffairs@bpi.com.ph