Online request forms
If you need any assistance on your loans, you may reach us through the following channels.
You may also refer to the frequently asked questions.
Loans business centers
Metro Manila
Metro Manila
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
4/F BPI Family Savings Bank Head Office
Dela Rosa St. cor. Paseo de Roxas, Makati City | (+632) 889-10000 Option 4-3-2 | RetailLoanCare@bpi.com.ph |
Luzon
Baguio
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BFB Malcolm Branch Building, Agoncillo Street corner Perfecto Street, Malcolm Square, Baguio City | (+074) 422-0454 | LoanCareBaquio@bpi.com.ph |
Laoag
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BFB Laoag Branch, FR Castro Avenue, Laoag City | (+077) 600-0473 | LoanCareBaquio@bpi.com.ph |
Dagupan
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F PI Building, Arellano Street corner AB Fernandez Avenue, Dagupan City | (+632) 995-0833954 | LoanCareDagupan@bpi.com.ph |
Tuguegarao
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Tuquegarao College Avenue Branch, College Avenue corner | (+632) 919-0805425 | LoanCareTuquegarao@bpi.com.ph |
San Fernando
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
G/F BPI Building, Jose Abad Santos Avenue, City of San Fernando, Pampanga | (+632) 905-2703526 | LoanCarePampanga@bpi.com.ph |
Lipa
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Building, J.P. Laurel | (+632) 910-8475724 | LoanCareLipa@bpi.com.ph |
Naga
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
BPI Caceres Branch, Caceres Street | (+054) 472-2208 | LoanCareNaga@bpi.com.ph
|
Visayas
Bacolod
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Bacolod Main Branch, | (+034) 709-1883 | LoanCareBacolod@bpi.com.ph |
Cebu
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
3/F Ayala Life-FGU Center Cebu, Cor Mindanao Ave. and Biliran Street, Cebu Business Park, Cebu City | (+032) 231-5273 | LoanCareCebu@bpi.com.ph |
Iloilo
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Building Gen. Luna Highway Branch, Gen. Luna Street, Iloilo City | (+033) 509-9014 | LoanCarelloilo@bpi.com.ph
|
Mindanao
Cagayan de Oro
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Lapasan Branch, | (+088) 880-9660 | LoanCareCdo@bpi.com.ph |
Davao
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F BPI Davao Lanang Branch, | (+082) 235-3554 | LoanCareDavao@bpi.com.ph |
General Santos
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
BPI J. Catolico Branch, J. Catolico Ave., | (+632) 917-5862778 | LoanCareGensan@bpi.com.ph |
Zamboanga
Complete Address | Loan Services Contact Numbers | Email Address |
|---|---|---|
2/F, BPI Veterans Branch Bldg., Veterans Avenue, Zamboanga City | (+062) 991-2071 | LoanCareZamboanga@bpi.com.ph
|
SMS
For inquiries about your Auto Loan, you may reach us via SMS.
1. Send an SMS to (+632) 917-8910000
Use the format: Loancallback<space>Loan Account Number<space>Loan Account Name<space>Email Address<space>Contact Number<space>Brief Concern/Inquiry
2. Please expect a call from us within 1-2 banking days to verify the details of your inquiry
Downloadable forms
Application of Partial Payment
English
File-type
File-size
Authorization to Debit
English
File-type
File-size
Automatic Debit Authorization
English
File-type
File-size
Contact Information
English
File-type
File-size
Statement / Certification and Authorization to Debit
English
File-type
File-size
Refund Form
English
File-type
File-size
| BPI is regulated by the Bangko Sentral ng Pilipinas