Lost or stolen FAQs

1. I lost my card, what do I do?

Dial 889-10000 (all areas with "02" area code), 1-800-188-89100 (domestic toll-free for PLDT), or (+632) 889-10000 (mobile phone and international calls) and press 5 to report the card as lost/ stolen, so that the card can immediately be blocked. This is to make sure that your card can't be used by anyone else.

2. The card I lost still has load in it, can I get my money back?

Yes, you may get the remaining funds after you report it as lost/stolen. However, any purchase transactions using lost cards on dates before the card was reported as lost/ stolen will be considered as transactions done by the cardholder and will not be reimbursed.

3. How can I get my money back?

You can purchase a new prepaid card and go to any BPI branch to request for the transfer of your balance to your new card.

If you are a deposit account holder, you can request to transfer your remaining balance to your deposit account. Please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000. Kindly note that there is a Php 50 fee.

4. What if I don't want to get my card replaced, how do I get my money back?

To get your reimbursement, you may request for a Manager's Check or have your card balance transferred to your BPI deposit account, subject to service charges.

Your unused load will be reimbursed ninety (90) days after you reported your card as lost.

5. What if I lose my card while I'm traveling abroad, who do I contact?

To report a lost card when traveling, contact our international hotline +63-2-89-10000 to talk to any of our phone bankers.

6. My card expired but it still has load in it, can I get my money back?

Yes, you may request to transfer your remaining balance from your expired card to your deposit account or via manager’s check at any BPI branch. Please note that standard card fees apply.

You may request for a new card application and transfer the remaining balance from your expired card to your new card.

7. Who can I contact if I have inquiries or concerns regarding my prepaid card?

For inquires and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.