You may call our 24-hour BPI Contact Center at 889-10000 (all areas with "02" area code) or (+632) 889-10000 (mobile phone and international calls) and press 5 to report the card as lost/ stolen, so that the card can immediately be blocked. This is to make sure that your card can't be used by anyone else.
Frequently asked questions
I lost my prepaid card, what do I do?
The card I lost still has a load in it, can I get my money back?
Yes, you may get the remaining funds after you report it as lost/stolen. However, any purchase transactions using lost cards on dates before the card was reported as lost/ stolen will be considered as transactions done by the cardholder and will not be reimbursed.
My card has expired but it still has load on it. Can I still get my money back?
Yes, you may call our 24-hour BPI Contact Center at 889-10000 (all areas with "02" area code) or (+632) 889-10000 (mobile phone and international calls) or visit any BPI branch and request to transfer your remaining balance from your expired card to your BPI deposit account.
Who can I contact if I have inquiries or concerns regarding my prepaid card?
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
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| BPI is regulated by the Bangko Sentral ng Pilipinas