- Log into BPI Online, in the app or on the web.
- Select ‘More’.
- Under ‘Card Management’, select ‘Card Control’.
- Expand the ‘Credit Cards’ section and select ‘Card Settings’ option on the credit card you wish to manage.
- Tap ‘Supplementary Cards’ menu if the card to manage is a supplementary card.
Features
Card blocking
Permanently restrict your card in case of loss or theft; you can also temporarily block your card and unblock it when you are ready to spend.
Request for replacement
Replace your permanently blocked card at your convenience; continue enjoying the benefits of your BPI Credit Card.
Quick guide
How do I access Credit Card Control?
How do I temporarily block my card?
- Log into BPI Online, in the app or on the web.
- Select ‘More’.
- Under ‘Card Management’, select ‘Card Control’.
- Expand the ‘Credit Cards’ section and select ‘Card Settings’ option on the credit card you wish to manage.
- Toggle on the ‘Temporary Block’ option.
- Review and confirm your request.
How do I unblock my temporarily blocked card?
- Log into BPI Online, in the app or on the web.
- Select ‘More’.
- Under ‘Card Management’, select ‘Card Control’.
- Expand the ‘Credit Cards’ section and select ‘Card Settings’ option on the credit card you wish to manage.
- Toggle off the ‘Temporary Block’ option.
- Key in your One-Time PIN or use Mobile Key to confirm your request.
How do I permanently block my card and request for a replacement?
1. Log into your BPI app account using your credentials.
2. Select 'MORE' .
3. Under Card Management, select Card Control.
4. Expand the Credit Card section and select Card Settings option on the credit card you wish to manage .
5. Select Permanently Block Card.
6. Select the reason for the request .
7. Select Block and Replace Card.
8. Review the block request details.
9. Key in your One-Time PIN or use Mobile Key to confirm your request.
10. The replacement card will arrive in 5 banking days for Metro Manila and 7 banking days for provincial areas.
How do I permanently block my card?
1. Log into BPI Online, in the app or on the web.
2. Select ‘More’ or ‘Other Services’.
3. Under ‘Card Management’, select ‘Card Control’.
4. Expand the ‘Credit Cards’ section and select ‘Card Settings’ option on the credit card you wish to manage.
5. Select ‘Permanently Block Card’.
6. Select the reason for the request.
7. Select ‘Block Card Only’
8. Review the block request details.
9. Key in your One-Time PIN or use Mobile Key to confirm your request.
Frequently asked questions
General FAQ
What is BPI Credit Card Control?
BPI Credit Card Control empowers you to protect your credit cards real-time. Choose to temporarily block or permanently block your card using BPI Online, in case of loss, theft, or compromise.
What can I manage with BPI Credit Card Control?
At this time, you can:
- Temporarily block your card
- Unblock your temporarily blocked card
- Permanently block your card
Is BPI Credit Card Control available for all my credit cards?
Credit Card Control is available for both principal and supplementary cardholders with cards in good standing.
BPI Corporate Cardholders may use Credit Card Control for Temporary Blocking and Card Unblocking requests.
When should I temporarily block or permanent block?
If you’ve temporarily misplaced your card or would like to temporarily lock your card for security purposes, opt to temporarily block your card.
If case of loss, theft, or compromise, opt to permanently block your card to prevent unrecognized or fraudulent transactions.
How long after I change a setting will it take effect on my card?
Blocking and Card Unblocking requests are effective real-time.
If you have chosen to replace your card, please allow 5 banking days for card delivery in Metro Manila or 7 banking days for provincial areas.
Who can I contact for questions or clarifications?
For any inquiries or comments, kindly send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
Temporary blocking
What will temporary blocking my card do?
Temporarily blocking will lock your card, restricting all new transactions on your card. This includes new ecommerce or in-store purchases, bills payments, and subscriptions charges.
Ongoing installment plans will continue to be charged.
Can I unblock my card?
You may unblock your Card Control-temporarily blocked BPI Credit Card any time within one year of the original block date.
Credit cards temporarily blocked on other BPI channels may be unblocked only within 24 hours of the request.
How can I know my card is blocked?
- Immediately after temporary blocking your card, the Temporary Block toggle will be shown as active.
- In the Card Control menu, the card will be shown with a ‘Temporarily Blocked’ tag.
How long can I keep my card temporarily blocked?
It is recommended to unblock your card as soon as you deem it safe to, to continue enjoying the benefits of your BPI Credit Card.
Credit Cards blocked for more than one (1) year, even if the card is unexpired, shall be considered as permanently blocked.
Card unblocking
What will card unblocking do?
Card unblocking will unlock your card, enabling all transactions on your card, whether purchases, payments, or subscriptions.
When can I unblock my card using the Credit Card Control?
It is recommended to unblock your card as soon as you deem it safe to, to continue enjoying the benefits of your BPI Credit Card.
Credit Cards blocked for more than one (1) year, even if the card is unexpired, shall be considered as permanently blocked.
Can I unblock a permanently blocked card?
No, permanent blocks on your BPI Credit Card are irreversible using BPI Credit Card Control.
I am not shown the option to unblock my card. How can I request card unblocking?
Your card may be ineligible for unblocking. Kindly send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000 to request for more information.
For BPI Corporate Cardholders, you may request for card unblocking from your designated Corporate Card Administrator.
Permanent blocking
When can I request permanent blocking with Credit Card Control?
To avoid unrecognized transactions on your card, it is recommended to request for permanent card blocking immediately if the card has been in case of loss, theft, compromise.
What will permanent blocking my card do?
Permanent blocking will lock your card, restricting all new transactions on your card. This includes new ecommerce or in-store purchases, bills payments, and subscriptions charges.
Ongoing installment plans will continue to be charged.
Can I unblock my card?
No, permanent blocks on your BPI Credit Card are irreversible using BPI Credit Card Control.
How can I know my card is permanently blocked?
The permanently blocked card will no longer be shown in the Credit Card Control menu.
What else should I do after permanently blocking my card?
- Monitor your transactions. Report any unrecognized transactions immediately; please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
- Request for a replacement card. Once permanently blocked, your lost or fraud-compromised card is no longer available for use. Request for a replacement at our 24-hour BPI Contact Center to continue enjoying the benefits of your BPI Credit Card.
- Settle your outstanding balances. Permanently blocked cards are not considered as ‘closed’ or ‘cancelled’. Any remaining balances must be settled to avoid past due accounts.
Card replacement
How can I request for a replacement card?
- Opt to ‘Block and Replace Card’ when making your permanent block request.
- Call our 24-hour BPI Contact Center at (+632) 889-10000 or visit any BPI Branch.
Are there fees charged for card replacement?
Card replacement requests may be subject to the Card Replacement Fee. See our Credit Card Table of Fees for more information.
When will my replacement card arrive?
For physical cards, your BPI Credit Card will be delivered within 5 banking days for Metro Manila and 7 banking days for provincial areas.
For virtual cards, your replacement card details will appear in your BPI app/online account within 2 to 3 banking days.
My delivery details are outdated. How can I update?
You may proceed to any BPI Branch to update your delivery address.
Will my replacement card bear the same card details?
No. Upon receipt of your replacement card, update your credit card details with the merchants, subscriptions, or any auto-charge services you may have enrolled the prior card.
I am not shown the option to replace my card. How can I request card replacement?
Your card may be ineligible for replacement. Please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000 to request for more information.
For BPI Corporate Cardholders, you may request for card replacement from your designated Corporate Card Administrator.
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