BPI Debit EMV Cirrus Card (Red and Gold)
• EMV-enabled
• Local in-store acceptance
• Local ATM acceptance
• International ATM acceptance
• BPI Online and mobile app access

BPI Debit Mastercard
• EMV-enabled
• Local in-store acceptance
• International in-store acceptance
• E-Commerce acceptance
• Local ATM acceptance
• International ATM acceptance
• Account Linking
• BPI Online and mobile app access
• Card Control via BPI Online and Mobile app

Know more about the features of BPI Debit Mastercard.

You may get a BPI Debit Card at any branch.

You need to bring the following when you go to the branch:

• One (1) original and photocopy of your valid government-issued ID with photo and signature
• Your SSS, GSIS and/or TIN number if applicable

Upon claiming, you will be asked to update your Customer Information Sheet and Signature Card.

If your card is a BPI Debit Mastercard, you may block it in real-time by yourself using Card Control on BPI Online or the BPI Mobile app.

Alternatively, report the incident immediately by calling 889-10000 (all areas with “02” area code), 1-800-188-89100 (domestic toll-free for PLDT) and +632 889-10000 (mobile phone and international calls). You may call our international toll-free numbers, where available, if you are outside the Philippines.

You may also visit any open branch near you for assistance.

Please report the incident immediately by calling 889-10000 (all areas with “02” area code), 1-800-188-89100 (domestic toll-free for PLDT) and +632 889-10000 (mobile phone and international calls). You may also check our international toll-free numbers, where available, if you are outside the Philippines.

Alternatively, you may visit any open branch near you for assistance.

There are 2 available options:

1. Visit any open branch near you.
2. Call 889-10000 (all areas with “02” area code), 1-800-188-89100 (domestic toll-free for PLDT) and +632 889-10000 (mobile phone and international calls).

Note: There is a debit card replacement fee of PHP 150.00 to be paid.

Your card should be ready for pick up within 3-5 banking days (5-7 banking days for areas outside of Metro Manila) from the day you have submitted the complete requirements.

Once the card is delivered at your chosen branch, you have 90 banking days to pick your card up from the branch. After 90 banking days, your card will be perforated/invalidated and you will have to make a new request which will be subject to another replacement fee to cover for the cost of the card.

You may claim your card at your nominated branch.  This is any BPI branch nearest your usual location, for your convenience. For now, branch pick up is the standard mode of getting your BPI Debit Card.  This would also enable you to update your Customer Information Sheet and Signature Card.

No, your account number will be retained. This will also not affect your BPI Online or Mobile banking enrollment. Only your card number will change after replacing your card.

If your card is a BPI Debit Mastercard, you may request for a temporary PIN at any branch. You may pick up your temporary PIN within 3-5 banking days (5-7 banking days if outside of Metro Manila) from the date of your request.

You will need to change your PIN using your temporary PIN at any ATM to start using your card.

If your card is a BPI Cirrus EMV card, you will need to request for card replacement at a branch near you. Once you have received your new debit card, you will be required to nominate a new PIN.

You are provided a maximum of 3 consecutive wrong PIN tries.  After which, your card will be temporarily blocked. It will be automatically be unblocked the next day.

However, if you already had 9 consecutive wrong PIN tries (for BPI Debit Mastercard) or 10 cumulative wrong PIN tries in a year (for BPI Debit EMV Cirrus), your card will be permanently blocked. If your card has been permanently blocked, please go to any branch near you or call 889-10000 (all areas with “02” area code), 1-800-188-89100 (domestic toll-free for PLDT) and +632 889-10000 (mobile phone and international calls). 

Please take extra care whenever you input your PIN to avoid card blocking.

Please report the incident immediately by calling 889-10000 (all areas with “02” area code), 1-800-188-89100 (domestic toll-free for PLDT), 63+2+889-10000 (mobile phone and international calls) or BPI’s international toll-free numbers. You can also e-mail help@bpi.com.ph or visit any branch.

Any Debit Card transaction dispute must be filed within sixty (60) calendar days from transaction date.

We advise you to regularly check your account and transaction history via BPI Online/BPI Mobile app.