Personal Cyber Insurance

Protect your BPI Debit Mastercard® from online threats with the help of BPI MS.

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Benefits

E-commerce Purchase Protection

Reimbursements for non-delivery or accidental damage of digital purchases.

Electronic Funds Transfer Fraud

Reimbursements for unauthorized use of your debit card.

Identity Theft

Reimbursements for costs to regain or re-establish stolen identity.

Quick guide

How can I avail of the Personal Cyber Insurance?

Here are the steps on how to avail of the Personal Cyber Insurance:

a. Visit the Personal Cyber Insurance page

b. Fill out the online application form under “Let’s get you covered” with your details.

c. Read and confirm your agreement to the insuring terms and conditions and all disclosures.

d. Click the "Pay & Save" button to proceed to payment.

e. Enter your BPI Debit Mastercard® details and click the "Pay Now" button to complete the transaction.

f. Upon successful payment, you will receive an email acknowledging your enrollment and providing a copy of your Confirmation of Insurance Coverage (COIC).

Additional reminders

Before making online payments, ensure that the E-commerce access of your BPI Debit Mastercard® is enabled. You can do this through Card Control which you can access in the BPI online or app.
Ensure you have a stable internet connection before proceeding with enrollment.
Keep your BPI Debit Mastercard® information readily available for payment.
Review the terms and conditions of the insurance plan carefully before enrolling.
Save the Confirmation of Insurance Coverage (COIC) for future reference.

Benefits and exclusions of Personal Cyber Insurance

Personal Cyber Insurance provides a comprehensive range of benefits to safeguard your online activities and financial assets against cyber threats.

Here's a summary of the key benefits:

Benefit	Inclusion	Notable Exclusions
E-commerce Purchase Protection	Get reimbursed for online purchases on your BPI Debit Mastercard® if your items are accidentally damaged or your purchases are undelivered by a fraudulent seller.	Excludes: Counterfeit or fake products Animals or plant life ·Softwares, datafiles, online subscriptions For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.
Electronic Funds Transfer Fraud	Get reimbursed for unauthorized fund transfers carried out by an external party using your BPI Debit Mastercard® account. Plus, enjoy the added advantage of online fraud protection in case of card loss, if you report the lost or stolen card within 24 hours of discovery and the unauthorized transactions were made within 12 hours prior to reporting of the lost/stolen card.	Excludes: Confidence scams such as Vishing and Smishing (non-vanity SMS numbers) Transactions from lost or stolen plastic card beyond 12 hours prior to reporting of the lost card (lost card incident must be reported within 24 hours). For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.
Identity Theft	Get reimbursed for costs such as legal charges, which may result from identity theft and the efforts to clear your name.	Excludes: Confidence scams such as Vishing and Smishing (outside SMS channel using short code) Voluntary disclosure For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.

Benefit

Inclusion

Notable Exclusions

E-commerce Purchase Protection

Get reimbursed for online purchases on your BPI Debit Mastercard® if your items are accidentally damaged or your purchases are undelivered by a fraudulent seller.

Excludes:

Counterfeit or fake products
Animals or plant life
·Softwares, datafiles, online subscriptions

For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.

Electronic Funds Transfer Fraud

Get reimbursed for unauthorized fund transfers carried out by an external party using your BPI Debit Mastercard® account.

Plus, enjoy the added advantage of online fraud protection in case of card loss, if you report the lost or stolen card within 24 hours of discovery and the unauthorized transactions were made within 12 hours prior to reporting of the lost/stolen card. 

Excludes:

Confidence scams such as Vishing and Smishing (non-vanity SMS numbers)
Transactions from lost or stolen plastic card beyond 12 hours prior to reporting of the lost card (lost card incident must be reported within 24 hours).

For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.

Identity Theft

Get reimbursed for costs such as legal charges, which may result from identity theft and the efforts to clear your name.

Excludes:

Confidence scams such as Vishing and Smishing (outside SMS channel using short code)
Voluntary disclosure

For the complete details, please refer on Section IV of the Personal Cyber Insurance (PCI) Insuring Terms and Conditions for the complete list of exclusions.

For the complete details, please refer to Personal Cyber Insurance (PCI) Insuring Terms and Conditions

Examples of scenarios where this insurance would be beneficial

Sample scenario per benefit are as follows:

Benefit	Sample Scenario
E-commerce Purchase Protection	You buy something online, but the website turns out to be fraudulent. You never receive the item, and you can't get your money back. BPI MS may pay you back for the item you didn't get, subject to coverage limits of the plan. Example: You see an ad for a new smartphone on social media and decide to buy it. You click on the link in the ad and are taken to a website that looks like a legitimate electronics store. You enter your personal information and credit card details and complete the purchase. However, a few weeks later, you still haven't received your smartphone. You try to contact the store, but you can't get anyone to respond. You realize that you've been scammed. What Personal Cyber Insurance can do: You can file a claim with BPI MS under the E-commerce Purchase Protection benefit. If your claim is approved, BPI MS will reimburse you for the cost of the smartphone, subject to coverage limits of the plan.
Electronic Funds Transfer Fraud	Someone uses your BPI Debit Mastercard® without your permission. BPI MS may pay you back for the money that was taken, subject to the coverage limits of the plan. Example: You're at a restaurant and you use your BPI Debit Mastercard® to pay for your meal. The waiter takes your card and disappears for a while. When he comes back, he hands you your card and a receipt. A few days later, you check your bank account and see that there have been several unauthorized charges made to your card. You realize that your card must have been cloned while you were at the restaurant. What Personal Cyber Insurance can do: You can file a claim with BPI MS under the Electronic Funds Transfer Fraud benefit. If your claim is approved, BPI MS will reimburse you for the unauthorized charges, subject to coverage limits of the plan.
Identity Theft	A fraudster pretends to be you and gets loans in your name. You have to spend money to clear your name. BPI MS may pay you back for some of the expenses, including legal fees. Example: You receive a letter from a bank stating that you have an outstanding loan balance. You're confused because you've never taken out a loan from that bank. You call the bank, and they tell you that someone has opened a loan account in your name without your permission. You have to spend money on legal fees to clear your name. What Personal Cyber Insurance can do: You can file a claim with BPI MS under the Identity Theft benefit. If your claim is approved, BPI MS may reimburse you for some of your legal expenses, subject to the coverage limits of the plan.

Benefit

Sample Scenario

E-commerce Purchase Protection

You buy something online, but the website turns out to be fraudulent. You never receive the item, and you can't get your money back. BPI MS may pay you back for the item you didn't get, subject to coverage limits of the plan.

Example:

You see an ad for a new smartphone on social media and decide to buy it. You click on the link in the ad and are taken to a website that looks like a legitimate electronics store. You enter your personal information and credit card details and complete the purchase.

However, a few weeks later, you still haven't received your smartphone. You try to contact the store, but you can't get anyone to respond. You realize that you've been scammed.

What Personal Cyber Insurance can do:

You can file a claim with BPI MS under the E-commerce Purchase Protection benefit. If your claim is approved, BPI MS will reimburse you for the cost of the smartphone, subject to coverage limits of the plan.

Electronic Funds Transfer Fraud

Someone uses your BPI Debit Mastercard® without your permission. BPI MS may pay you back for the money that was taken, subject to the coverage limits of the plan.

Example:

You're at a restaurant and you use your BPI Debit Mastercard® to pay for your meal. The waiter takes your card and disappears for a while. When he comes back, he hands you your card and a receipt.

A few days later, you check your bank account and see that there have been several unauthorized charges made to your card. You realize that your card must have been cloned while you were at the restaurant.

What Personal Cyber Insurance can do:

You can file a claim with BPI MS under the Electronic Funds Transfer Fraud benefit. If your claim is approved, BPI MS will reimburse you for the unauthorized charges, subject to coverage limits of the plan.

Identity Theft

A fraudster pretends to be you and gets loans in your name. You have to spend money to clear your name. BPI MS may pay you back for some of the expenses, including legal fees.

Example:

You receive a letter from a bank stating that you have an outstanding loan balance. You're confused because you've never taken out a loan from that bank. You call the bank, and they tell you that someone has opened a loan account in your name without your permission.

You have to spend money on legal fees to clear your name.

What Personal Cyber Insurance can do:

You can file a claim with BPI MS under the Identity Theft benefit. If your claim is approved, BPI MS may reimburse you for some of your legal expenses, subject to the coverage limits of the plan.

Pricing options for Personal Cyber Insurance

The insurance offers three protection levels with different premium and coverage limits: 

Plan Name	Premium	Electronic Funds Transfer Fraud		E-commerce Purchase Protection		Identity Theft
Plan Name	Premium	Limit per Occurrence	Liability Aggregate	Limit per Occurrence	Liability Aggregate	Limit per Occurrence	Liability Aggregate
Basic	Php 700	Php 10,000	Php 20,000	Php 10,000	Php 20,000	Php 10,000	Php 20,000
Prime	Php 1,100	Php 20,000	Php 60,000	Php 20,000	Php 60,000	Php 20,000	Php 60,000
Elite	Php 1,750	Php 50,000	Php 150,000	Php 50,000	Php 150,000	Php 50,000	Php 150,000

Frequently asked questions

What is Personal Cyber Insurance?

Personal Cyber Insurance is a non-life insurance product offered by BPI MS Insurance that provides comprehensive protection against unauthorized and fraudulent transactions, identity theft, undelivered/damaged goods from online purchases. It is designed to complement the security of your BPI Debit Mastercard® by providing you with an additional layer of protection.

Who is eligible for Personal Cyber Insurance?

Only BPI Debit Mastercard® holders are eligible for Personal Cyber Insurance. This exclusive partnership between BPI and BPI MS Insurance aims to provide debit customers with enhanced security and greater peace of mind when conducting online transactions.

Why do I still need Personal Cyber Insurance when BPI Debit Mastercard® employs very strong security protocols and standards?

While your BPI Debit Mastercard® is equipped with advanced security features to safeguard your transactions, Personal Cyber Insurance offers an additional layer of protection against cyber threats and provides comprehensive coverage for your online activities.

What is the scope of coverage provided by Personal Cyber Insurance?

Personal Cyber Insurance specifically covers the BPI Debit Mastercard® and related accounts of the insured individual under Bank of the Philippine Islands. It does not extend to other financial accounts held by the insured individual outside of their BPI Debit Mastercard® and associated accounts with Bank of the Philippine Islands.

Do I need to purchase separate Personal Cyber Insurance policies for each of my BPI Debit Mastercard® or associated accounts?

No, you only need one Personal Cyber Insurance policy to cover all your BPI Debit Mastercard® and associated accounts. The insurance coverage is applicable to the insured individual, not to individual cards or related accounts. As long as your claim/s fall within the chosen plan, it will be covered regardless of the specific BPI Debit Mastercard® or associated account involved.