For the sender:

1. On the web, go to BPI to Cash. This feature will be available on the BPI Mobile app soon.
2. Fill in the details of the receiver, then click on “Next.”
• Amount to send
• Receiver’s name (first name, middle initial, last name)
• Receiver’s mobile number
3. Enter registered email address.
4. Log in to your BPI Online account with your credentials.
5. Select which account you would like to use, then select “Pay”. A service fee of Php 99 will be charged per send out.
6. Enter the One-time PIN (OTP) to be sent to your registered mobile number, and click “Proceed”.     
7. Get the 13-digit reference number that will appear on the confirmation screen. Send it to the receiver.

For the receiver:

1. Receive the 13-digit reference number from the sender.
2. Go to the nearest Palawan Express branch.
3. Present a valid ID and the 13-digit reference number upon claiming.
4. Get the cash.*

*Palawan Express branches are open every day from 8:30 AM to 5:30 PM. However, due to the COVID-19 situation, the business hours of Palawan Express branches may vary depending on the location. You may check their schedules.

BPI to Cash is BPI’s newest facility which allows BPI account holders to send or pay cash within the day to any receiver through Palawan Express, BPI’s pay-out partner. You just need your receiver’s full name and mobile number. BPI clients can access this through BPI Online or mobile app.

BPI clients with a savings or checking account and are enrolled in online banking.

For the sender:

1. On the web, go to BPI to Cash. This feature will be available on the BPI Mobile app soon.
2. Fill in the details of the receiver, then click on “Next.”
• Amount to send
• Receiver’s name (first name, middle initial, last name)
• Receiver’s mobile number
3. Enter registered email address.
4. Log in to your BPI Online account with your credentials.
5. Select which account you would like to use, then select “Pay”. A service fee of Php 99 will be charged per send out.
6. Enter the One-time PIN (OTP) to be sent to your registered mobile number, and click “Proceed”.     
7. Get the 13-digit reference number that will appear on the confirmation screen. Send it to the receiver.

For the receiver:

1. Receive the 13-digit reference number from the sender.
2. Go to the nearest Palawan Express branch.
3. Present a valid ID and the 13-digit reference number upon claiming.
4. Get the cash.*

*Palawan Express branches are open every day from 8:30 AM to 5:30 PM. However, due to the COVID-19 situation, the business hours of Palawan Express branches may vary depending on the location. You may check their schedules.

The fee is Php 99 for every processed transaction. This already includes the processing fee charged by our partners.

Maximum amount is Php 10,000 per transaction.

There is no limit on the number of transactions, provided that the client has not maxed out BPI Online and mobile app’s daily limit of Php 50,000 worth of transactions for unenrolled accounts, prepaid loading, and cash ins.

The funds will be available for pick up at Palawan Express branches 4-6 hours after the transaction is processed by the sender. However, transactions processed beyond 1:30 pm shall be available the following day.

The receiver can go to any Palawan Express branch, provide the transaction reference number and present a valid ID.

For the sender: Available 24/7 on the BPI Online and mobile app for transaction processing.

For the receiver: Palawan Express branches are open every day from 8:30 am to 5:30 pm. However, due to the COVID-19 situation, business hours of Palawan Express branches may change depending on the location. You may check their schedules.

Once the transaction is authorized and confirmed as processed through the transaction reference number, the transaction is considered final and can no longer be cancelled or reversed.

The 13-digit transaction reference number is found in the standard email notification from BPI Online. This is sent to your registered email address.

You may contact BPI through these channels:

• Philippines (02) 889 10000
• Domestic Toll Free 1 800 188 89100 (where available)
• help@bpi.com.ph