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  • Send Money to a Pay Out Partner
BPI to Cash
Send money conveniently from BPI Online to Palawan Express.
Learn how
Benefits
Accessibility

Send or pay to over 5,000 Palawan Express branches nationwide.

Convenience

Process sending transactions 24/7, via BPI Online or mobile app.

Speed

Funds for the receiver are available as early as four hours* after the transaction is processed by the sender.

Security

Ensure the safety of your transactions with our One-Time Pin (OTP) verification. Never share your OTP with anyone.

Transaction Limit

Send up to Php 10,000 per send out, with a maximum daily limit of Php 50,000 per day.**

*Transactions processed beyond 1:30 PM shall be available the following day.
**The daily limit is an aggregate of transfers to unenrolled accounts, Instapay transfers, prepaid loading, and cash ins using BPI Online and mobile app.

Quick guide

How to use BPI to Cash

For the sender:

1. On the web, go to BPI to Cash. This feature will be available on the BPI Mobile app soon.
2. Fill in the details of the receiver, then click on “Next.”
• Amount to send
• Receiver’s name (first name, middle initial, last name)
• Receiver’s mobile number
3. Enter registered email address.
4. Log in to your BPI Online account with your credentials.
5. Select which account you would like to use, then select “Pay”. A service fee of Php 99 will be charged per send out.
6. Enter the One-time PIN (OTP) to be sent to your registered mobile number, and click “Proceed”.     
7. Get the 13-digit reference number that will appear on the confirmation screen. Send it to the receiver.

For the receiver:

1. Receive the 13-digit reference number from the sender.
2. Go to the nearest Palawan Express branch.
3. Present a valid ID and the 13-digit reference number upon claiming.
4. Get the cash.*

*Palawan Express branches are open every day from 8:30 AM to 5:30 PM. However, due to the COVID-19 situation, the business hours of Palawan Express branches may vary depending on the location. You may check their schedules.

Our payout partner

Palawan Express branches are open every day from 8:30 AM to 5:30 PM. However, due to the COVID-19 situation, the business hours of Palawan Express branches may vary depending on the location. You may check their schedules.



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Frequently asked questions

What is BPI to Cash?

BPI to Cash is BPI’s newest facility which allows BPI account holders to send or pay cash within the day to any receiver through Palawan Express, BPI’s pay-out partner. You just need your receiver’s full name and mobile number. BPI clients can access this through BPI Online or mobile app.

Who can send/pay cash to a receiver?

BPI clients with a savings or checking account and are enrolled in online banking.

How can I send/pay cash to the receiver?

For the sender:

1. On the web, go to BPI to Cash. This feature will be available on the BPI Mobile app soon.
2. Fill in the details of the receiver, then click on “Next.”
• Amount to send
• Receiver’s name (first name, middle initial, last name)
• Receiver’s mobile number
3. Enter registered email address.
4. Log in to your BPI Online account with your credentials.
5. Select which account you would like to use, then select “Pay”. A service fee of Php 99 will be charged per send out.
6. Enter the One-time PIN (OTP) to be sent to your registered mobile number, and click “Proceed”.     
7. Get the 13-digit reference number that will appear on the confirmation screen. Send it to the receiver.

For the receiver:

1. Receive the 13-digit reference number from the sender.
2. Go to the nearest Palawan Express branch.
3. Present a valid ID and the 13-digit reference number upon claiming.
4. Get the cash.*

*Palawan Express branches are open every day from 8:30 AM to 5:30 PM. However, due to the COVID-19 situation, the business hours of Palawan Express branches may vary depending on the location. You may check their schedules.

How much is the fee for the transaction?

The fee is Php 99 for every processed transaction. This already includes the processing fee charged by our partners.

What is the allowed maximum amount and number of transactions per day?

Maximum amount is Php 10,000 per transaction.

There is no limit on the number of transactions, provided that the client has not maxed out BPI Online and mobile app’s daily limit of Php 50,000 worth of transactions for unenrolled accounts, prepaid loading, and cash ins.

When will the funds be available to the receiver?

The funds will be available for pick up at Palawan Express branches 4-6 hours after the transaction is processed by the sender. However, transactions processed beyond 1:30 pm shall be available the following day.

How can the receiver claim the cash?

The receiver can go to any Palawan Express branch, provide the transaction reference number and present a valid ID.

What is the availability of the service?

For the sender: Available 24/7 on the BPI Online and mobile app for transaction processing.

For the receiver: Palawan Express branches are open every day from 8:30 am to 5:30 pm. However, due to the COVID-19 situation, business hours of Palawan Express branches may change depending on the location. You may check their schedules.

Can I cancel the transaction?

Once the transaction is authorized and confirmed as processed through the transaction reference number, the transaction is considered final and can no longer be cancelled or reversed.

What if I missed to get the transaction reference number?

The 13-digit transaction reference number is found in the standard email notification from BPI Online. This is sent to your registered email address.

How do I report transaction concerns regarding BPI to Cash?

You may contact BPI through these channels:

Philippines (02) 889 10000
Domestic Toll Free 1 800 188 89100 (where available)
help@bpi.com.ph

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