How to Redeem

1. Upon redemption request, cardholder must provide the following:

• Card or Customer number
• Item code
• Item quantity
• PAL Mabuhay Miles membership number
• Cardholder name as registered in PAL Mabuhay Miles

2. Redemption of points can be made anytime by doing any of the following:

a. Calling us through our 24-hour BPI Contact Center:

• (+632) 889-10000 (Philippines or International)
• (+632) 1-800-188-89-100 (Domestic Toll Free)
• International Toll-free Numbers

b. Sending an email to help@bpi.com.ph:

• Indicate in the email subject Rewards Redemption.
• In the body, provide the following details: Customer Number, Customer Name, Reward Code, Membership Number, Cardholder name as registered in Membership Program and Number of BPI Points for conversion.

c. Visiting any BPI branch near you, or contacting your Branch Manager or Relationship Manager.

3. Cardholders can convert their BPI Rewards to PAL Mabuhay Miles with this conversion rate:

• 8,000 points = 1,000 PAL Mabuhay Miles
• Reward Code: PALMABUHAY1000CC

4. The converted PAL Mabuhay Miles will be credited to the PAL Mabuhay Miles membership account within fifteen (15) banking days from receipt of a valid request. To check if the redeemed PAL Mabuhay Miles have been successfully credited, log into your account at PAL Mabuhay Miles website.

Conversion Terms and Conditions

1. Enrollment in PAL Mabuhay Miles is required prior to conversion of BPI Points to PAL Mabuhay Miles. For non-PAL Mabuhay Miles members, cardholders should enroll via PAL Mabuhay Miles website.

2. BPI Points can only be converted to the equivalent PAL Mabuhay Miles for credit to the Principal or nominated supplementary cardholder’s enrolled PAL Mabuhay Miles Member ID.

3. Once a valid conversion of PAL Mabuhay Miles has been made, it cannot be cancelled, revoked, changed or converted back to BPI Points, under any condition.

4. BPI’s Travel Insurance will not apply to flights taken with the tickets issued under PAL Mabuhay Miles.

5. Cardholders are subject to and must comply with the terms and conditions of PAL Mabuhay Miles.

6. The participation of PAL Mabuhay Miles in BPI Rewards is subject to change, at any time without prior notice.

PAL Mabuhay Miles

For any concerns or clarifications on your miles, please visit PAL Mabuhay Miles website.

BPI

For inquires and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.