How to redeem
1. Upon redemption request, cardholder must provide the following:
- Card or Customer number
- Item code
- Item quantity
2. Redemption of card membership fee will only be allowed after it has been charged to the cardholder’s account.
3. Redemption will be processed within 7 to 15 banking days from receipt of a valid request.
4. Redemption of points can be made anytime by doing any of the following:
a. Calling us through our 24-hour BPI Contact Center:
- (+632) 889-10000 (Philippines)
- (+632) 1-800-188-89-100 (Domestic Toll-free)
- (+632) 889-10000 (International)
- International Toll-free Numbers
b. Sending a message to Contact Us and provide the following details:
- Last 10 digits of your credit card number
- Registered email address
- Choose ‘Other Concerns’
- Choose ‘Credit/Prepaid Card Inquiries and Transactions’
- Indicate in the Summary of the Concern: BPI Rewards Redemption, registered email address, Customer Number, Customer Name, Reward Code, and Number of BPI Points for conversion.
c. Visiting any BPI branch near you, or contacting your Branch Manager or Relationship Manager.
5. Membership Fee Credits will be reflected on your next statement date.
6. BPI may, at its sole discretion and without prior notice: (i) modify the BPI Rewards Points required for the redemption of each reward item; and (ii) remove and/or replace the rewards items with items of a similar nature or equivalent value.