1. Log in to ePlan, BPI-Philam / AIA Philam Life's 24/7 Customer Portal.
2. On the homepage, click the Menu icon on the upper right of the screen, then choose "My Policies" from the options.
3. Go to the specific policy which premium you wish to pay then click on the arrow beside the product name.
4. On the policy page, scroll down and you will find the "Premium Payment Schedule" section.
5. Select "Credit/Debit Card" as the payment method then click on the "Go" button.
6. After clicking on "Go" for your selected policy, you will be asked for the answers to your nominated Security Questions.
7. After correctly answering the security questions, you will be redirected to the payment page where you will input your BPI card details.
8. You will then be asked to input the One-Time PIN password sent to the mobile number registered with your BPI Card. A notification on successful or unsuccessful charging will then reflect on your screen.
For successful transactions, you may opt to indicate your e-mail address or mobile number where you would like to receive your acknowledgment receipt.
For any questions or clarifications, please call BPI-Philam Customer Care at (+632) 528-5501 or 1-800-188-89100 (outside Metro manila; Toll-free), Mondays thru Fridays between 8:00 AM and 5:00 PM.
For any questions or clarifications, please call AIA-Philam Life Customer Care at (+632) 852-82000, Monday to Friday between 7:30 AM to 5:00 PM, and Saturday between 8:00 AM to 12:00 NN.
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