Your guide to the BPI app

This means the app has detected a potential risk on your device that may compromise your security, which is part of BPI’s enhanced protection features to safeguard your account.

Here are what you must do:

• Disable the Allowed Permissions of Your Antivirus App

Go to Settings > Apps > [Your antivirus app, e.g., Bitdefender, 360 Security, Avast, AVG] > Permissions and temporarily disable the app permissions before retrying to access the application.

• Turn Off All Installed Apps in Accessibility Settings

Go to Settings > Accessibility > Installed Apps and disable apps like McAfee.

Special Instructions for Samsung Users

You may use the BPI app inside Secure Folder for added protection:

A. Activate Secure Folder

a. Go to Settings > Biometrics and Security > Secure Folder to activate this feature. 

b. Sign in to your Samsung Account, then set a lock type (PIN, pattern, or password).

B. Add the BPI app to the Secure Folder

a. Open Secure Folder, tap the plus (+) icon, and add the BPI app.

b. Close all running apps on your device before opening the BPI app from inside the Secure Folder.

Additional Safety Tips for BPI app Users

Install Wisely: Only download apps from official app stores and avoid those that ask for excessive permissions.

Antivirus Conflicts: Some antivirus apps may interfere with the BPI app and cause crashes or login issues. Disable overlays and real-time scanning during your banking session to avoid disruptions.

Online

1. Go to BPI online and enter your login details.

2. A popup for SMS OTP will appear, you need to click Not your phone?

3. Enter your BPI debit card number and your new mobile number.

4. Authorize this change in the nearest BPI branch ATM.  

No debit card

Bring a valid government ID to your nearest BPI branch.

International hotline

If you're not in the Philippines, change your number by calling our international toll-free hotline. You can view the list of numbers you can call, depending on the country you're in here.

1. Make sure your phone has the time and date of your current location.

2. Check if push notifications are enabled. To do this, go to More and under Settings, tap Notifications. Push notifications and Transaction alerts and offers should both be turned on.

1. Check if your cell signal is strong. If it isn't, move to an area with stronger signal. 

2. Delete older messages on your phone to make sure there is enough space to receive a new message. For Android devices, also check your mobile phone's SMS Junk/Spam folder. 

3. Turn Airplane mode on and off. 

4. Restart your device.