Update your Mobile Number

Updating your mobile number is the key to getting your One-Time PIN (OTP) in BPI Online and the Mobile app.

Your OTP serves as an extra layer of security for your transactions and helps verify your identity.

Here are 3 easy steps to update your mobile number with BPI Online or the Mobile app:
STEP 1
Log in to BPI Online and select "Account Maintenance" then choose "Update Mobile Number."
STEP 2
Input your Debit Mastercard number and your new mobile number.
STEP 3
Activate your request in any BPI ATM. Your number will be updated immediately after ATM activation
Frequently Asked Questions

What if I am abroad, what options are available to me?

Call +632 889 10000 or any of our toll-free numbers. See the complete list of numbers.

What if I own a passbook or credit card and cannot activate via ATM?

You can visit any BPI branch to request for an update of your mobile number

When can I expect my new mobile number to be updated in my records?

Your new mobile number will be updated in our records after successful ATM activation.

I updated my mobile number via BPI Online today. Until when can I activate via ATM?

You have 5 banking days to activate your request.

What should I do if I forget my BPI Online password?

1. Go to BPI Online or Mobile app.                                                
2. Click "Forgot Password."                                                       
3. Type your username and select product type.                                    
4. Type your deposit account number, credit card customer number, or loan account number.                                          
5. Enter your date of birth.                                                      
6. Create a new password and confirm the password by retyping it.                 
7. Click "Next" and type your One-Time PIN.

Note: If you have multiple deposit accounts enrolled, just type in one account number.

What will I do if I forget my BPI Online username?

Via branch                                                                        
If you are in the Philippines, you may visit any BPI branch to request for username retrieval

Via 889-10000                                                                     
You may call 889-10000 for Metro Manila; 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers) and 63+2+889-10000 for mobile phone and international access. See the complete list of numbers.

I filed an Update Mobile Number request today. Until when can I activate via ATM?

You have 5 banking days to activate your request.

I filed an Update Mobile Number request yesterday. I filed again today for a different mobile number. Which mobile number will be activated if I activate via ATM?

The latest mobile number will be activated.

Can I use my old Cirrus card to activate my request?

No. You can only use Debit Mastercard.

I filed an Update Mobile Number request but I have not activated it yet at the ATM. Can I file a new one using the same mobile number?

No. You can either activate your first request via ATM or file a new one using a different mobile number.

What if I haven’t claimed my Debit Mastercard yet, what option is available to me?

If you are in the Philippines, you can visit any BPI branch to request for an update of your mobile number.

Who can I contact for concerns about BPI Online?

If you are in the Philippines, you may visit any BPI branch to request for Mobile Number update.