Call +632 889 10000 or any of our toll-free numbers. See the complete list of numbers.

You can visit any BPI branch to request for an update of your mobile number

Your new mobile number will be updated in our records after successful ATM activation.

You have 5 banking days to activate your request.

1. Go to BPI Online or Mobile app.                                                
2. Click "Forgot Password."                                                       
3. Type your username and select product type.                                    
4. Type your deposit account number, credit card customer number, or loan account number.                                          
5. Enter your date of birth.                                                      
6. Create a new password and confirm the password by retyping it.                 
7. Click "Next" and type your One-Time PIN.

Note: If you have multiple deposit accounts enrolled, just type in one account number.

Via branch                                                                        
If you are in the Philippines, you may visit any BPI branch to request for username retrieval

Via 889-10000                                                                     
You may call 889-10000 for Metro Manila; 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers) and 63+2+889-10000 for mobile phone and international access. See the complete list of numbers.

You have 5 banking days to activate your request.

The latest mobile number will be activated.

No. You can only use Debit Mastercard.

No. You can either activate your first request via ATM or file a new one using a different mobile number.

If you are in the Philippines, you can visit any BPI branch to request for an update of your mobile number.

If you are in the Philippines, you may visit any BPI branch to request for Mobile Number update.