How to redeem
1. Call us through our 24-hour BPI Contact Center:
- (+632) 889-10000 (Philippines or International)
- (+632) 1-800-188-89-100 (Domestic toll-free)
- International Toll-free numbers
2. Send a message to Contact Us and provide the following details:
- Last 10 digits of your credit card number
- Registered email address
- Choose ‘Other Concerns’
- Choose ‘Credit/Prepaid Card Inquiries and Transactions’
- Indicate in the Summary of the Concern: BPI Rewards Redemption, registered email address, Customer Number, Customer Name, Reward Code, and Number of BPI Points for conversion.
3. Visit any BPI branch near you or contact your Branch Manager or Relationship Manager.
1. Subject to the extension on account of force majeure or such other events beyond the reasonable control of BPI, gift certificates, gift cards, cinema tickets, park admission tickets, or actual gift items will be delivered to the Principal cardholder’s latest billing address of record, within the following period from receipt of valid redemption requests:
a. 12 working days for addresses within Metro Manila*
b. 15 working days for addresses within Cebu and Davao City
c. 20 working days for other areas
* Metro Manila includes: Manila, Mandaluyong, Marikina, Pasig, Quezon City, San Juan, Las Pinas, Makati, Muntinlupa, Paranaque, and Pasay. During the rainy season, CAMANAVA area, which is composed of Caloocan, Malabon, Navotas, and Valenzuela, as well as the cities of Pateros and Taguig, shall be classified as “other areas” for purposes of determining the delivery period.
2. The BPI cardholders’ address must be the same as the information registered in BPI Credit Cards’ customer records. If the address does not match with BPI Credit Cards’ records, the cardholder will be required to update his or her information through any of the following channels:
b. 24-hour BPI Contact Center
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For any concerns or clarifications on your eGift, please contact email@example.com
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
BPI is regulated by Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph