Go Rewards

1. Upon redemption request, cardholder must provide the following:

• Card or Customer number
• Item code
• Item quantity
• Go Rewards membership number
• Cardholder name as registered in Go Rewards

2. Redemption of points can be made anytime by doing any of the following:

a. Contact our 24-hour BPI Contact Center:

• 889-10000 (Metro Manila) 
• (+632) 889-10000 (Mobile and International Toll Free Number)  
• 1-800-188-89-100 (Domestic Toll Free using PLDT and calling outside Metro Manila)

b. Send us a message and provide the following details:

• Last 10 digits of your credit card number
• Registered email address
• Choose ‘Other Concerns’
• Choose ‘Credit/Prepaid Card Inquiries and Transactions’
• Indicate in the Summary of the Concern: BPI Rewards Redemption, registered email address, Customer Number, Customer Name, Reward Code, Number of BPI Points for conversion, Go Rewards membership number and Cardholder name as registered in Go Rewards.

3. Cardholders can convert their BPI Rewards Points to Go Rewards Points with conversion rate below.

4. The converted Go Rewards Points will be credited to the Go Rewards membership account within fifteen (15) banking days from receipt of a valid request. To check if the redeemed Go Rewards Points have been successfully credited, log in to your account at Go Rewards mobile app.

1. Enrollment in Go Rewards is required prior to conversion of BPI Points to Go Rewards Points. For non-Go Rewards members, cardholders should sign up for an account via Go Rewards mobile app.

2. BPI Points can only be converted to the equivalent Go Rewards Points for credit to the Principal or nominated supplementary cardholder’s registered Go Rewards Member ID.

3. Once a valid conversion of Go Rewards Points has been made, it cannot be cancelled, revoked, changed, or converted back to BPI Points, under any condition.

4. BPI’s Travel Insurance will not apply to flights taken with the tickets issued under Cebu Pacific Air.

5. Cardholders are subject to and must comply with the terms and conditions of Go Rewards.

6. The participation of Go Rewards in BPI Rewards is subject to change, at any time without prior notice.

7. BPI may, at its sole discretion and without prior notice: (i) modify the BPI Rewards Points required for the redemption of each reward item; and (ii) remove and/or replace the rewards items with items of a similar nature or equivalent value.

Go Rewards

For any concerns or clarifications on your Go Rewards points, please visit the Go Rewards mobile app.

BPI

For inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.