Yes, the CCPIN can be used for Cash Advance transactions and for international in-store purchases that require the input of PIN. These include self-service or unmanned kiosks.
Frequently asked questions
Is my CCPIN the same as my PIN?
If a POS terminal asks for my PIN, can I use my CCPIN?
Yes, POS terminals abroad like in European countries, Australia, New Zealand, Japan, India, Indonesia, and Malaysia require the cardholders to input a PIN instead of signing a charge slip.
It is advisable that you inform the merchant that you are using a credit card and not a debit card. If the merchant insists, then you may use your CCPIN to complete the transaction.
I still have a PIN Mailer with the Cash Advance PIN (CAPIN), can I still use it to avail Cash Advance or in completing in-store transactions abroad?
Yes, the CCPIN and CAPIN share the same functionalities. Hence, CAPIN can still be used for Cash Advance transactions and for international in-store purchases that require the input of PIN.
When and where will I receive the CCPIN?
An SMS containing the pre-assigned CCPIN will be sent to your registered mobile number 3-5 banking days from date of successful card delivery.
Can I request to get the CCPIN via email, direct mail, or phone call?
No, the CCPIN will only be sent to your registered mobile number. Please make sure that your registered mobile number with us is updated.
I lost my CAPIN or could not find the CCPIN SMS, how do I request for a new CCPIN?
To request for a new CCPIN, please call our 24-hour BPI Contact Center at 889-10000 (All Areas within Metro Manila), 1-800-188-89100 (Domestic Toll-Free using PLDT) and +632 889-10000 (Mobile Phone and International).
What if I got more than 1 CCPIN SMS, what do I do?
Each card will have its own pre-assigned PIN. To determine which CCPIN refers to which card, the CCPIN SMS includes the Card Product variant and the last 4 digits of the credit card.
Who can I contact for any inquires or concerns?
For inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
Tools and services
More things you can do with your BPI Credit Card
View Your Credit Card eStatements
Receive your credit card statements via email by enrolling to the BPI eStatement Facility.
eCommerce purchase protection
Protect your online purchases with AIG eCommerce Purchase Protection sponsored by Visa.
Mastercard automatic biller updater
Avoid online transaction declines due to changes in your card number or expiration date.
| BPI is regulated by the Bangko Sentral ng Pilipinas