BPI Credit Card PIN

A BPI Credit Card comes with its unique Credit Card PIN (CCPIN) which allows cardholders to avail Cash Advance and shop hassle-free in PIN-requiring stores abroad.

Frequently asked questions

Is my CCPIN the same as my PIN?

Yes, the CCPIN can be used for Cash Advance transactions and for international in-store purchases that require the input of PIN. These include self-service or unmanned kiosks.

If a POS terminal asks for my PIN, can I use my CCPIN?

Yes, POS terminals abroad like in European countries, Australia, New Zealand, Japan, India, Indonesia, and Malaysia require the cardholders to input a PIN instead of signing a charge slip.

It is advisable that you inform the merchant that you are using a credit card and not a debit card. If the merchant insists, then you may use your CCPIN to complete the transaction.

I still have a PIN Mailer with the Cash Advance PIN (CAPIN), can I still use it to avail Cash Advance or in completing in-store transactions abroad?

Yes, the CCPIN and CAPIN share the same functionalities. Hence, CAPIN can still be used for Cash Advance transactions and for international in-store purchases that require the input of PIN.

When and where will I receive the CCPIN?

The SMS containing the pre-assigned CCPIN will be sent to your registered mobile number 3 banking days from receipt of PIN request.

Note: PIN for BPI Omni Card and BPI Free+ Card is currently not available. Once PIN becomes available, BPI will notify the Cardholder through any of the communication channels provided under Section 22 of the BPI Credit Cards Terms and Conditions.

Can I request to get the CCPIN via email, direct mail, or phone call?

No, the CCPIN will only be sent to your registered mobile number. Please make sure that your registered mobile number with us is updated.

I lost my CAPIN or could not find the CCPIN SMS, how do I request for a new CCPIN?

You may request your CCPIN via Help & Support

1. Login to BPI Help & Support.

2. I have a/an BPI Credit Card Request.

3. About PIN.

4. Select the appropriate Customer, Card Type, and Card Number from the drop down.

5. Click Submit.

You may also request by calling our 24-hour BPI Contact Center at (+632) 889-10000 (Metro Manila) or domestic toll free 1-800-199-89100 (Available to PLDTsubscribers), or request through any BPI Branch nationwide.

Note: Request for a new CCPIN for BPI Omni Card and BPI Free+ Card is currently not available. Once this becomes available, BPI will notify the Cardholder through any of the communication channels provided under Section 22 of the BPI Credit Cards Terms and Conditions.

Can I change my CCPIN?

The CCPIN issued to your card may already be used and does not require PIN Change. Should you wish to change your assigned PIN, you can go to any BPI ATM and do the following:

a. Choose language

b. Select “Change PIN” from the ATM Menu

c. Enter new four-digit PIN twice

d. Enter pre-assigned PIN found in your CCPIN SMS

e. Wait for the confirmation that PIN has been successfully changed.

Note: PIN Change for BPI Omni Card and BPI Free+ Card is currently not available. Once PIN Change becomes available, BPI will notify the Cardholder through any of the communication channels provided under Section 22 of the BPI Credit Cards Terms and Conditions.

What if I got more than 1 CCPIN SMS, what do I do?

Each card will have its own pre-assigned PIN. To determine which CCPIN refers to which card, the CCPIN SMS includes the Card Product variant and the last 4 digits of the credit card.