Maintaining your privacy is an important part of all the products and services that we provide. This Jumpstart Web App Data Privacy Policy, hereafter referred to as “Policy”, explains how we collect, protect, use, and share your information when you access and use the Jumpstart Web App.
When you access or use the Jumpstart Web App, you consent to the collection, use, processing, and disclosure of your information in accordance with our Data Privacy Policy.
Our Privacy Practices
The privacy practices described in this Policy are primarily intended for individuals in the Philippines and are designed to fulfill our contractual obligations to our customers, comply with the Data Privacy Act of 2012 (R.A. 10173), its implementing rules, circulars, including all other applicable legal obligations and regulatory requirements, or as may be reasonably necessary to enable us to conduct our banking and other business interests. When accessing our websites and/or availing of our products and services from outside the Philippines, you acknowledge and agree that your information may be transferred to and processed in the Philippines in accordance with applicable legal and regulatory standards for data protection that may differ from your current or home jurisdictions.
In designing our products, services, and the processes as well as activities that support the delivery of any or all of these, the Jumpstart Web App proactively and appropriately identifies, assesses, and addresses data privacy risks and seeks to adhere to the principle of “Privacy by Design” to ensure that the rights of our customers, stakeholders and the public are upheld at all times.
What We May Collect From You
Your access to the Jumpstart Web App may require the input or use of some of your personal data to be able to verify your identity, create profiles, login to the Jumpstart Web App, and authenticate actions made.
We collect personal and non-personal data through your use of the Jumpstart Web App.
We collect information that you may purposely provide to us, including:
- Your personal particulars such as your name, mobile number, and gender
- Your Jumpstart Web App username, PIN Code, OTP, or other authentication details
- information you provide when you send feedback or contact us.
We automatically collect information when you use and access the Jumpstart Web App:
- IP address of your device or computer
We may collect non-personal information, anonymized data about your use of the Jumpstart Web App, including:
- Date and time when the Jumpstart Web App accessed our servers
- Information about actions made in the Jumpstart Web App
- The type of operating system you have
- Your device model and manufacturer
How We Use Your Information
The personal data that you provide may be used to create and access your online user profile and avail of the services and features of the Jumpstart Web App. We use the information collected to deliver and provide the services that you have availed to:
- Identify and authorize your log-in to the Jumpstart Web App
- Properly display progress and actions made while using the Jumpstart Web App
- Respond to queries, requests and complaints and improve how we interact with you;
- Conduct studies and research for the purpose of further reviewing, developing and improving our products and services;
- Perform profile analysis, behavioral modeling and analytics to understand needs, preferences and market trends to be able to improve, enhance the service;
- Determine the suitability or applicability of our marketing efforts and initiatives, and to evaluate their effectiveness;
- Perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention;
- Comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time;
- Comply with applicable laws of the Philippines and those of other jurisdictions including the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended (AMLA) and the implementation of know your customer and sanction screening checks;
- Comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to Republic Act No. 9510 and its implementing rules and regulations) respond to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities;
- Perform other such activities permitted by law or with your consent.
How We May Share Your Information
We may share your personal and non-personal information with our third parties, under an obligation of confidentiality.
- We may share personal information with various units within BPI in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain such other useful products and services that may deliver greater value to you.
- We may share with third parties that we engaged to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content.
- We may share information with any potential transferee or assignee of any of the rights and obligations of BPI under the relevant contracts or agreements or in connection with any sale, acquisition, merger or consolidation of any member of the BPI Group of Companies.
- We may also engage third parties to help us operate our business. These include support in:
- complying with legal requirements and directives such as court orders and legal processes;
- enforcing the terms and conditions of products and services which you have availed or such other applicable guidelines, policies and procedures governing products and services that we provide or make available;
- addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of our customers or third parties;
- to carry out all other purposes set out above. .
We may transfer, store, and/or process your personal data outside the Philippines to support any business purposes which you have authorized or comply with legal obligations and agreements in other jurisdictions. In doing so, we will comply with applicable data protection laws and regulations.
We assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.
How We Protect Your Information
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, etc. Appropriately, we endeavor to maintain the confidentiality, integrity, and availability of your personal information by employing physical, technological, and procedural safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal information consistent with our own security standards.
How Long Do We Keep Your Information
Your personal information shall be retained for as long as the purposes for which it was collected which you may have consented to from time to time remain in effect and for such period of time as is reasonably necessary or allowed for BPI and relevant members of the BPI Group of Companies, as applicable, to process and/or retain your personal information under applicable laws and regulations. In no case shall BPI or the BPI Group of Companies use your personal data outside of the purposes stated herein.
You Have Rights
In respecting your rights to privacy, you may opt to tell us:
- to inform you of what we do with your personal information;
- to provide you with information that we currently have about you, subject to restrictions applied to us as a bank and a company operating in the Philippines by certain laws and regulations, in an easy-to-access format and easy-to-understand language;
- not to send you marketing materials via email or SMS, not to share your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not critical nor required by applicable laws and regulations in maintaining, providing and completing the products and services that you have availed from us;
- not to process your personal information upon withdrawing consent, unless processing is legally required;
- to remove and dispose your personal information from our records, as allowed by applicable laws and regulations;
- to update any personal information upon your advice;
- to electronically move, copy, or transfer it securely through available means.
We may charge a fee for processing your request/s for access and/or update. Such a fee depends on the nature and complexity of your request. Information on any processing fee will be made available to you prior to making the request.
You may lodge a complaint regarding our use of your personal data and be assured that we will address your concerns promptly. Should we fail to do so, you may address any complaint to our regulators, particularly the Bangko Sentral ng Pilipinas and the National Privacy Commission, consistent with the rights granted to you under applicable laws and regulations.
To learn more about your rights and how we process and protect your personal data, please refer to BPI’s Data Privacy Policy.
How To Contact Us
For any queries, clarifications, comments or requests regarding any aspect of this Policy, including the exercise of your rights pertaining to your personal data or to provide feedback on our processing of personal data, please email us at privacy@bpi.com.ph. You may also visit any of our branches or reach us through the following channel:
Address: 22F to 28F Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue Bel-Air, Makati City 1226
We are available to assist you during business hours.
For other inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
Changes to Our Privacy Policy
We may modify or amend this Privacy Policy from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on the Jumpstart Web App website.
Personal Data – refers to all types of personal information. The term collectively refers to personal information, sensitive personal information, and, to the extent possible, privileged information.
Personal Information – refers to any information whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
Sensitive Personal Information / Data - refers to personal information:
- About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
- About an individual's health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;
- Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
- Specifically established by an executive order or an act of Congress to be kept classified.
Last updated: July 2026
Customer Support
BPI
For inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
