Account Settings

If you have a BPI online account and a BPI debit card 

Log in to the BPI app, then tap More > Security > Update mobile number. Enter your debit card number and new mobile number.

Once the update is a success online, activate your new mobile number by going to the nearest BPI branch ATM within 5 banking days.

If you don’t have a BPI online account or a BPI debit card

Visit the nearest BPI branch. Bring proof of billing and a valid government ID.

If you’re not in the Philippines

Call us through the toll-free BPI Contact Center in your country. For your security, documents will be requested.

Log in to the BPI app, then tap More > Security > Update email address.

1. Open the password reset page. 

a. If you’re using the BPI app, tap Forgot password. On the pop-up informing you that you will be redirected to a browser, tap Take me there. 

b. ​If you’re accessing BPI online through a web browser, click Forgot password. ​ 

2. Enter your username, the details of the BPI product that you have, and your date of birth.

If you have several BPI products, you only need to choose one. If you have more than one account or card, you need to enter only one account or card number. 

3. Create a new password and confirm the password by re-typing it. 

4. Complete the request by entering the One-Time PIN (OTP) sent to your BPI-registered mobile number. 

1. Log in to the BPI app, then tap More > Security.​ 

2. Tap the toggle next to Mobile Key to activate it.​ 

3. Nominate a 6-digit Mobile Key PIN.​ 

4. Enter the One-Time PIN (OTP) sent to your registered mobile number.​ 

That’s it! You can now confirm logins via web browser and approve online transaction with Mobile Key. 

Note: Mobile Key can only be active on one registered device at a time. The device that has Mobile Key turned on is called your primary device. 

1. Log in to the BPI app, then tap More > Transactions > Customize transaction limits > Customize limits.

2. Adjust the limits of your transactions by tapping the – / + button or by typing your preferred amount, then tap Save.

3. Confirm the changes using Mobile Key.

That’s it! Your transaction limits will be updated in real-time.

You can control your BPI cards online from the BPI app or via web browser.

If you want to temporarily block a card, follow these steps:

1. Log in to your BPI online account through the app or via web browser.

2. From the main menu, select More > Card Control.

3. Look for the card you want to temporarily block. Underneath the card number, tap or click Settings.

4. Turn on Temporary block card.

When you want to unblock the card, follow steps 1 to 3, then turn off Temporary block card.

If you want to permanently block a card because it was stolen or lost, here’s how:

1. Log in to your BPI online account through the app or via web browser.

2. From the main menu, select More > Card Control.

3. Look for the card you want to permanently block. Underneath the card number, tap or click Settings.

4. Tap Permanently block card > Yes.

Your card will be permanently blocked in real-time. An option to replace the card will appear where card settings used to be.

You can do this on the BPI app or via web browser.

On the BPI app

1. Log in to the app, and in the lower right corner tap More.

2. Scroll down to Services, and tap My Statements.

3. Select which account you want to view the statement of.

4. Select the date range you want to see in the statement.

5. Tap Download.

Your statement will be saved to your device's Download folder if you’re on Android. If you’re using an iOS device, you can save it to your files.  

On BPI via web browser

1. Log in to your BPI online account.

2. In the upper left corner, click Menu > More.

3. Scroll down to Services and click My statements.

4. Select which account you want to view the statement of.

5. Select the date range you want to see in the statement.

6. Click Download.

Your statement will be saved to your device's Download folder if you’re on Android. If you’re using an iOS device, you can save it to your files.

If you want to hide or unhide from your My Accounts dashboard, log in to BPI via web browser, then follow the steps below: ​

1. Above your list of accounts, click Manage My Accounts. ​
2. Enter the One-Time PIN (OTP) sent to your registered mobile number. ​
3. Select the account(s) you want to hide or unhide, then click Save. ​

Accounts you’ve selected to hide will no longer be visible on the BPI app, or in your My Accounts dashboard when you log in via web browser.  ​

You can hide/show account when you log in to your BPI app. Simply follow these steps:

1. Scroll to the bottom of your My Accounts tab, then tap Manage my accounts.

2. Enter the One-Time PIN sent to your registered mobile number.

3. Find the account you want to hide/show. Untick the checkbox if you want to hide the account, or tick if you want to show the account.

4. Tap Save.

You're done! Your account will be hidden/shown in real-time.

If you choose to hide an account, it will also be removed as an option for source account when you transact.

There are two ways to deactivate your BPI online account:   

1. BPI Contact Center

You can call the 24-hour BPI Contact Center at (+632) 889-10000. The security of your account is important to us. To process your deactivation request, you'll be asked a few questions to verify your identity. 

2. Visit a BPI Branch

You can visit the nearest BPI branch. Please make sure to bring a valid government ID. 

Your BPI online account will be deactivated within three (3) banking days. All your BPI deposit accounts, investment accounts, loans, and credit cards will still be active, but you will no longer be able to view or access them through the BPI app or via web browser.  

If you’d want to have a BPI online account again in the future, simply re-register for a new one by visiting online.bpi.com.ph, and clicking Register now.   

To learn more about your rights and how we process and protect your personal data, please refer to BPI’s Digital Banking Privacy Notice. 

Yes, changes you make to your account settings in the app or via web browser will be seen on both.

Most account settings can be changed on both the BPI app and via web browser, but listed below are the few exceptions that are only available on each platform.

BPI app

• Activating Mobile Key
• Customizing transaction limits
• Managing Track & Plan
• Adding another person’s BPI account to Favorites
• Updating your registered email address and mobile number

BPI via web browser

• Managing scheduled transactions
• Renaming Favorites
• Hiding or unhiding an account from My Accounts

Changes to your settings reflect in real-time.

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.