Account Settings

If you don’t have a BPI online account yet, you can update your registered mobile number by visiting the nearest BPI branch. Make sure to bring proof of billing and a valid government ID.

If you’re not in the Philippines, give us a call. Look for the number for the toll-free BPI Contact Center in your country. For your security, documents will be requested.

If you already have a BPI online account and have a BPI debit card, you can update your mobile number online through the BPI app or via web browser.

Using the BPI app

1. Log in to the BPI app and tap the settings icon (⚙️) in the upper right corner.

2. Under the Profile section, tap Update mobile number

3. Enter your debit card number and your new mobile number.

Via web browser

1. Go to online.bpi.com.ph and enter your login details.

2. A pop-up for SMS OTP will appear, you need to click Not your phone?

3. Enter your BPI Debit card number and your new mobile number.

Once the number change is a success online, activate the change at the nearest BPI branch ATM within 5 banking days.

If you don’t have a BPI debit card, visit the nearest BPI branch with proof of billing and a valid government ID.

If you’re using the BPI app, tap Forgot password. A pop-up will appear to let you know that you’re going to be redirected to BPI via web browser. Select Take me there.   ​

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If you’re already on BPI via web browser, click Forgot password. ​

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From here, follow the steps below to reset your password: 

Here’s how:

1. Open your web browser and type in “online.bpi.com.ph”

2. Click Forgot password.

3. Type your username, and select a BPI product that you have:

4. Enter the account or card number of the product you selected, and your date of birth.

a. Deposit account

b. Debit card

c. Credit Card

d. Consumer loan

If you have several products, you only need to choose one. If you have more than one account or card, you need to enter only one account or card number.

5. Create a new password and confirm the password by re-typing it.

6. Enter the One-Time PIN (OTP) sent to your registered mobile number.

You can turn on Mobile Key through the BPI app. Simply follow these steps:

1. Log in to the BPI app and tap the settings icon (⚙️) in the upper right corner.

2. Under Security, turn on Mobile Key.

3. Create a 6-digit Mobile Key PIN.

4. Enter the One-Time PIN sent to your registered mobile number.

That’s it! You can now confirm logins via web browser and approve online transaction with Mobile Key.

Note: Mobile Key can only be active on one registered device at a time. The device that has Mobile Key turned on is called your primary device.

Yes, changes you make to your account settings in the app or via web browser will be seen on both.

Most account settings can be changed on both the BPI app and via web browser, but listed below are the few exceptions that are only available on each platform.

BPI app

• Activating Mobile Key
• Customizing transaction limits
• Managing Track & Plan
• Adding another person’s BPI account to Favorites

BPI via web browser

• Managing scheduled transactions
• Renaming Favorites
• Updating your registered email address​
• Hiding or unhiding an account from My Accounts​

Changes to your settings reflect in real-time.

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.