Digital Security Features

Reminder: Please make sure that your BPI Mobile app is updated with the latest version.

For first-time device linking:
1. Login to the BPI Mobile app and tap “Register this Device."
2. Select “Secured SMS” and tap “Let’s Proceed."
3. Tap “Continue."
4. To verify your device, BPI will send a secured SMS for you that contains your encrypted device registration details.


For Android users:
Your device will automatically send the secured SMS* to BPI.

For iOS users:
You will be required to send this SMS* within 1 minute to (+63) 917-891-0000 (for Globe/TM users) and (+63) 918-891-0000 (for Smart/Sun/TNT users).

For clients residing outside the Philippines, you are required to send back the SMS to BPI within 1 minute.

*Standard SMS rates will apply.

5. Once the device is successfully registered, you may start doing your financial transactions on the BPI Mobile app.

Mobile Key must be enabled in your primary device.

On your secondary device:
1. Log in to BPI Mobile on your secondary device.
2. Select Register This Device.
3. Select Mobile Key.

Note: Upon selecting Mobile key option, a prompt message will be displayed, informing clients that they will be notified via SMS and email once they can start using the app in 24 hours.

4. Select Continue.

On your primary device:
5. Click on the Push Notification that will be prompted on your primary device, then enter your PIN or biometrics to unlock your Mobile Key.
6. Click Approve to complete the device registration.
7. You’re done!

Note: You will receive an SMS and email notification confirming successful request for device registration via Mobile key. Once activated in 24 hours, you will receive an SMS and email notification confirming successful registration of your secondary device.

Using the new BPI app:

1. Log in to the new BPI app and tap "More" from the bottom menu.

2. Tap on “General Settings”

3. Under Profile section, select "Update mobile number"

4. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature.

Using BPI via web browser or the older BPI Mobile app:

1. Log in to BPI via web browser or the older BPI Mobile app and go to “Account Maintenance.”

2. Click on “Update Mobile Number.”

3. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature.

Note: After updating your mobile number via BPI online, you need to activate your request by going to any BPI ATM within 5 banking days.

For clients who have no access to an ATM or have not yet claimed their BPI Debit Mastercard:

1. Visit any branch near you. Find a branch and view its contact details with Google Maps. Simply type “BPI <branch name>” and tap “Search”.

2. Call our 24-Hour BPI Contact Center at (+632) 889-10000 or any of our toll-free numbers*.

 *After verifying your request via (+632) 889-10000, you will be asked to submit an original signed form.

Using the new BPI app:

1. Log in to the new BPI app and tap "More" from the bottom navigation menu.

2. Tap on “General Settings”.

3. Under the Security section, toggle on "Face ID login" / "Biometrics login".

4. Input your password and you're done!

You're done!

Note: All fingerprints or Face ID that are registered in your smartphone can be used to log in to your account.

Using the older BPI mobile app:

1. Log in to the older BPI Mobile app.

2. Go to Profile and tap “Settings”.

3. Tap “Biometric Settings”.

4. Enable Face/Fingerprint Login.

You're done! A push notification saying “Face/Fingerprint Biometric enabled” shall be displayed.

This is only available on the older BPI Mobile app or BPI via web browser as of the moment.

1. Log in to BPI via web browser or the older BPI Mobile app and go to “Account Maintenance”.

2. Go to “Withdrawal Alerts” and select “Edit.”

3. Set the ATM withdrawal amount threshold to your preferred amount.

4. Select how you want to receive your ATM Withdrawal Alerts.

5. Input your One-Time PIN (OTP).

You're done!

Find our “How to Get Started on The New BPI App” video on YouTube or follow these steps:

1. Use the device where you have your mobile number registered with BPI.

2. Download and install the latest version of the new BPI app (app name is BPI and not BPI Mobile).  

3. Select “Login” and use your current username & password. Do not select “Open a bank account now.”

4. You'll be asked to register your device via SMS. You'll need to send a security message for this (make sure you have enough load for 1 text). Follow the steps and keep the app open until registration is done.

5. Turn on Mobile Key under More > General Settings.

Here’s a quick checklist for a seamless move to the new app:

1. Use the device that has your BPI-registered mobile number.

2. Get the latest version of the new BPI app.

3. Make sure your number can send 1 SMS.

*For roaming numbers, please note that coverage in other countries is not guaranteed.

Your mobile number must be able to send at least 1 SMS.

No. You will initially receive an SMS and email notification confirming successful request for device registration via Mobile key. An SMS and email notification will be sent within 24 hours once you can start using the app. Alternatively, you may register your device through sending of secured SMS which activates your account real-time.

Yes. You will be notified via SMS and email.

You will encounter an error if you attempt to log in immediately after registering.

Please wait for an SMS and email notification which confirms your device registration.