Security Features
Have peace of mind knowing that your account is kept safe through the use of world class security measures.
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Security features
Fingerprint / Face ID login

Login using your fingerprint / face ID.

One-Time PIN

Ensure the safety of your transactions with our One-Time Pin (OTP) verification.

Mobile Key

Verify your transactions by entering your Mobile Key PIN, fingerprint, or face ID.

Login Notification Email

Be notified every time you log in.

Transaction Confirmation Email

Receive an email for every successful transaction made from your account.

ATM Withdrawal Alert

Get an SMS alert whenever a certain amount is withdrawn from your accounts.

Lock Your BPI Online Access

Permanently lock your BPI Online access to prevent fraudulent transactions.

Quick guides

How to link a device to your account

1. Log in to BPI Mobile app and tap “Link this Device.”
2. The One-Time PIN screen will show your partially masked mobile number.

a. If the mobile number is correct, tap “Yes, send me the code.”
b. If the number is incorrect, exit the app and update your mobile number by going to any of our branches.

​​​​3. Enter the One-Time PIN and tap “Submit.” Your mobile device is now linked to your account.

*After verification of your updating request via 889 10000, you will be asked to submit an original signed form. 

How to update your registered mobile number

1. Log in to BPI Online or Mobile app and go to “Account Maintenance.”
2. Click on “Update Mobile Number.”
3. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature. Note: You need to activate your request by going to any BPI ATM within 5 banking days.


For clients who have no access to an ATM or have not yet claimed their BPI Debit Mastercard:
1. Visit any branch near you. Find a branch and view its contact details with Google Maps. Simply type “BPI <branch name>” and press “Search.”
2. Call 889 10000 or any of our toll-free numbers*. See the complete list of numbers.

*After verification of your request via 889 10000, you will be asked to submit an original signed form.

How to set Fingerprint/Face ID login

1. Log in to BPI Mobile app and tap on Fingerprint/Touch ID/Face ID Login. Your options depend on the fingerprint or face recognition capability of your phone.
2. Enable your Fingerprint/Touch ID/Face ID Login to activate the feature. Please note that all fingerprints or Face ID that are registered in your smartphone can be used to login to your account.

How to set ATM Withdrawal Alerts

1. Log in to BPI Online and go to “Account Maintenance.”
2. Go to “Withdrawal Alerts” and click on “Edit.”
3. Set the ATM withdrawal amount threshold to your preferred amount.
4. Select how you want to receive your ATM Withdrawal Alerts.
5. Input your One-Time PIN (OTP).

How to set email login notifications

1. Log in to BPI Online and go to “Account Maintenance.”
2. Enable your Login Email Notifications.

How to turn on your Push Notifications

1. Log in to BPI Mobile app and go to “Account Maintenance.”
2. Select “Notifications.”
3. Enable “Push Notifications” and/or “Transaction Alerts and Offers.”

How to lock my BPI Online access

1. Go to BPI Online and click “Lock My Access." You can also open your BPI Mobile app and tap “Lock My Access.”
2. Enter your username.
3. Choose whether to enter your:

a. Debit Card Number
b. Credit Card Number
c. Deposit Account Number

4. Click on “Lock My Access.”
5. You’ve successfully locked your BPI Online access!


Take note that by doing this, you will no longer be able to log in to BPI Online and Mobile app to transact or reset your password. In case you wish to re-enroll and access your accounts via BPI Online, you must first request for deactivation of your locked username  via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling a new BPI Online account.  

Manage your BPI Online account’s security
Not yet registered on BPI Online?
Register with your Deposit or Credit Card Accounts.
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Already have an existing BPI Online account?
Log in to BPI Online today.
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Download the BPI Mobile Banking app


Cybersecurity
Know how we keep you safe and how you can protect yourself.
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Frequently asked questions

Can I receive my OTP in multiple registered devices?

Yes. For your protection, the One-Time PIN will only be sent to your registered mobile number.

You can install the BPI Mobile app and register as many phones as you want to your account.
   

Am I allowed to use non-Philippine / international numbers for OTP?

​​​​​​​Yes, you are allowed to use international numbers. Your mobile number should always be updated in our records to ensure that you receive the One-Time PIN whenever you transact online.

Can other people use the BPI Mobile app on my phone to check their accounts?

​​​​​​​As part of the protection provided by device registration, only your account can be accessed via your BPI Mobile app.

What if I cannot recall my username?

To request for retrieval of your username, you can call our 24-hour BPI Contact Center at (+632) 889-10000, or file a request through any of our branches.

What kind of products are accepted for locking access online?

Any Debit Card, Credit Card and Deposit Account number are accepted.

Does the "Lock my Access" feature need OTP or Mobile Key authentication?

No. As long as you provide your Username, Account number, and answered Captcha, you may lock your BPI Online access.

Can I enroll in BPI Online using my previous username?

No. In case you wish to re-enroll, please create a new username and use a new email address.

Will there be an email confirmation for locking my access?

Yes. The email confirmation for locking your BPI Online access will be sent to your registered email address.

Can I unlock my BPI Online access after using Lock My Access facility?

No. You can no longer unlock your BPI Online access once it’s locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch so you can re-enroll to BPI Online using a new username.

Can I reset my password even if the account is locked?

No. You cannot reset your BPI Online account once it's locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling with a different username to BPI Online.

Can I use my original username to enroll to BPI Online after locking my BPI Online access?

No. You will need to deactivate your original username and enroll a new one with a new email address.

Where can I request for deactivation of the username?

You may request deactivation of username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch.

Can I still use my Debit card or Credit Card for in-store transactions?

Yes. You may still use your cards to transact.  The Lock My Access facility will ONLY deactivate your BPI Online access.

Can I perform Cash in transactions to Partner merchants after using the Emergency Lock facility?

No. Cash in transactions to partner merchants will not be allowed once you lock your BPI Online access.

Who can I contact for concerns about the Digital Security Features?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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