1. Log in to BPI Mobile app and tap “Link this Device.”
2. The One-Time PIN screen will show your partially masked mobile number.
a. If the mobile number is correct, tap “Yes, send me the code.”
b. If the number is incorrect, please update your mobile number in any of our branches or call 889-10000*.
c. If you are based overseas, you may connect with us via our Skype ID @talktoBPI or @talktoBPI2.
​​​​3. Enter the One-Time PIN and tap “Submit.” Your mobile device is now linked to your account.

*After verification of your updating request via 889-10000, you will be asked to submit an original signed form.

1. Log in to BPI Online or Mobile app and go to “Account Maintenance.”
2. Click on “Update Mobile Number.”
3. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature.
4. Activate your enrollment at any BPI or BFB ATM within 5 banking days.

For clients who have no access to an ATM or have not yet claimed their BPI Debit Mastercard:
a. Visit any branch near you.
Find a branch and view its contact details with Google Maps. Simply type “BPI <branch name>” and press “Search.”
b. Call 889-10000 or our toll-free numbers*
Click here to view our toll-free numbers.
c. Based overseas? Connect with us via our Skype ID* @talktoBPI or @talktoBPI2
Available from 12PM to 9PM Philippine Time. Mondays to Fridays.

*After verification of your request via Skype or 889-10000, you will be asked to submit an original signed form.

1. Log in to BPI Mobile app and tap on Fingerprint/Touch ID/Face ID Login. Your options depend on the fingerprint or face recognition capability of your phone.
2. Enable your Fingerprint/Touch ID/Face ID Login to activate the feature. Please note that all fingerprints or Face ID that are registered in your smartphone can be used to login to your account.

1. Log in to BPI Online and go to “Account Maintenance.”
2. Go to “Withdrawal Alerts” and click on “Edit.”
3. Set the ATM withdrawal amount threshold to your preferred amount.
4. Select how you want to receive your ATM Withdrawal Alerts.
5. Input your One-Time PIN (OTP).

1. Log in to BPI Online and go to “Account Maintenance.”
2. Enable your Login Email Notifications.

1. Log in to BPI Mobile app and go to “Account Maintenance.”
2. Select “Notifications.”
3. Enable “Push Notifications” and/or “Transaction Alerts and Offers.”

No. For your protection, the One-Time PIN will only be sent to your registered mobile number.

​​​​​​​However,  you can install the BPI Mobile app and register as many phones as you want to your account.

​​​​​​​Yes, you are allowed to use international numbers. Your mobile number should always be updated in our records to ensure that you receive the One-Time PIN whenever you transact online.

​​​​​​​As part of the protection provided by device registration, only your account can be accessed via your BPI Mobile app.