Reminder: Please make sure that your BPI Mobile app is updated with the latest version.

For first-time device linking

1. Log in to the BPI Mobile app and tap “Register this Device”.
2. Select “Secured SMS” and tap “Let’s Proceed”.
3. Tap “Continue”.
4. To verify your device, BPI will create a secured SMS for you that contains your encrypted device registration details.

For Android users
Your device will automatically send the secured SMS* to BPI.

For iOS users
You will be required to send this SMS* within 1 minute to +639178910000 (for Globe/TM users), +639188910000 (for Smart/Sun/ TNT users).

For clients residing outside the Philippines, you are required to send back the SMS to BPI within 1 minute.

*Standard SMS rates will apply.

5. Once the device is successfully registered, you may start doing your financial transactions on the BPI Mobile app.

For linking a secondary device

1. Log in to the BPI Mobile app and tap “Register this Device”.
2. Select “Mobile Key” and tap “Let’s Proceed”.
3. Tap “Continue”.
4. To verify your secondary device, a push notification will be sent to your primary device.
5. Enter your Mobile Key or One-Time Pin (OTP) to approve the device linking.
6. Once the device is successfully registered, you may start doing your financial transactions on the BPI Mobile app.

After successful device registration on your new mobile device, kindly enable Mobile Key on your new mobile device to nominate this as your primary device.

To do this, here are the steps on how to enable your Mobile Key:

1. Log in to the BPI Mobile app.
2. Go to Account Maintenance > Authentication.
​​​​​​​3. Turn on “Mobile Key”.
4. Click "OK" on the pop up message to confirm Mobile Key activation on the new mobile device and disabling it on the previous mobile device.
5. Nominate a 6-digit PIN Code.
6. Enter the One-Time PIN that you will receive.

Note: You’ll be given the option to use your fingerprint or face ID while activating the Mobile Key. After that, you’re done.

1. Log in to BPI Online or Mobile app and go to “Account Maintenance”.
2. Click on “Update Mobile Number”.
3. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature.

Note: You need to activate your request by going to any BPI ATM within 5 banking days.

For clients who have no access to an ATM or have not yet claimed their BPI Debit Mastercard:

1. Visit any branch near you. Find a branch and view its contact details with Google Maps. Simply type “BPI <branch name>” and press “Search”.
2. Call our 24-Hour BPI Contact Center at (+632) 889-10000 or any of our toll-free numbers*.

 *After verification of your request via (+632) 889-10000, you will be asked to submit an original signed form.

1. Log in to BPI Mobile app and tap on Fingerprint/Touch ID/Face ID Login. Your options depend on the fingerprint or face recognition capability of your phone.
2. Enable your Fingerprint/Touch ID/Face ID Login to activate the feature. Please note that all fingerprints or Face ID that are registered in your smartphone can be used to login to your account.
3. You're done!

1. Log in to BPI Online and go to “Account Maintenance”.
2. Go to “Withdrawal Alerts” and click on “Edit”. 3. Set the ATM withdrawal amount threshold to your preferred amount.
4. Select how you want to receive your ATM Withdrawal Alerts.
5. Input your One-Time PIN (OTP).
6. You're done!

1. Log in to BPI Online and go to “Account Maintenance”.
2. Enable your Login Email Notifications.
3. You're done!

1. Log in to the BPI Mobile app and go to “Account Maintenance”.
2. Select “Notifications”.
3. Enable “Push Notifications” and/or “Transaction Alerts and Offers”.
​​​​​​​4. You're done!

1. Go to BPI Online or the BPI Mobile app and click “Lock My Access".
2. Enter your username.
3. Choose whether to enter your:

a. Debit Card Number
b. Credit Card Number
c. Deposit Account Number

4. Click on “Lock My Access”.
5. You're done!

Note: By doing this, you will no longer be able to log in to BPI Online and Mobile app to transact or reset your password. In case you wish to re-enroll and access your accounts via BPI Online, you must first request for deactivation of your locked username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling a new BPI Online account.

Yes. For your protection, the One-Time PIN will only be sent to your registered mobile number.

You can install the BPI Mobile app and register as many phones as you want to your account.
   

​​​​​​​Yes, you are allowed to use international numbers. Your mobile number should always be updated in our records to ensure that you receive the One-Time PIN whenever you transact online.

​​​​​​​As part of the protection provided by device registration, only your account can be accessed via your BPI Mobile app.

You may retrieve your username via the BPI Mobile app with these simple steps:

1. Go to the BPI Mobile app’s login page.
2. Click “Forgot Username”.
3. Select Product Type.
4. Enter your deposit account number, credit card customer number, debit card number, or loan account number.
5. Enter your Date of Birth.
6. Solve the math question and click "Confirm".
7. Authenticate via SMS. BPI will create a secured SMS to proceed with username retrieval.

For Android Users:
Your device will automatically send the secured SMS* to BPI.

For iOS users:
You are required to send the generated SMS* content within 1 minute to BPI. +639178910000 (for Globe/TM users) or +639188910000 (for Smart/Sun/TNT users)

*Standard SMS rates will apply

8. Click “Show” to see your username.
9. You're done!

Note: Self-service username retrieval is only available via the BPI Mobile app and may be accessed once a day.

Any Debit Card, Credit Card and Deposit Account number are accepted.

No. As long as you provide your Username, Account number, and answered Captcha, you may lock your BPI Online access.

No. In case you wish to re-enroll, please create a new username and use a new email address.

Yes. The email confirmation for locking your BPI Online access will be sent to your registered email address.

No. You can no longer unlock your BPI Online access once it’s locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch so you can re-enroll to BPI Online using a new username.

No. You cannot reset your BPI Online account once it's locked. You must request a deactivation of your username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch before re-enrolling with a different username to BPI Online.

No. You will need to deactivate your original username and enroll a new one with a new email address.

You may request deactivation of username via our 24-hour BPI Contact Center at (+632) 889-10000 or through the branch.

Yes. You may still use your cards to transact.  The Lock My Access facility will ONLY deactivate your BPI Online access.

No. Cash in transactions to partner merchants will not be allowed once you lock your BPI Online access.

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.