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- Mobile
- Mobile Key
*Available only when you pay bills, send money to 3rd party accounts, send money to other banks, load e-wallets, and load prepaid phones.
Use fingerprint or face ID to complete your transactions.
Validate transactions through your preferred device.
No need to wait for an SMS One-Time PIN to arrive.
1. Log in to the BPI Mobile App.
2. Select "Mobile Key" from the menu.
3. Click the toggle button of "Mobile Key".
4. Nominate a 6-digit PIN code.
5. Activate your Mobile Key with an OTP (One-Time-PIN).
6. Enable biometrics to authenticate your transactions via fingerprint or Face ID.
7. You're done!
The Mobile Key on your device will be activated in real-time.
1. Confirm your transaction details on the browser.
2. Tap the notification received from "BPI Mobile".
3. Enter your Mobile Key (PIN, fingerprint, or face ID).
4. Check the transaction details and click on "Approve".
5. Both app and web screens will display confirmation of your transaction.
The Mobile Key gives you a faster and safer way to approve transactions. Complete your transaction with just a PIN, fingerprint, or face ID.
With your Mobile Key activated, you won’t have to wait for an OTP (One-Time PIN) via SMS.
The Mobile Key function is useful for clients who don't have telco or SMS access.
Please note that mobile data or a Wi-Fi connection is needed to use the Mobile Key.
If you need to activate your Mobile Key on a new device and nominate it as your primary device, the Mobile Key on the previous device will automatically be deactivated.
To enable your Mobile Key on a new device, follow the steps below:
1. Log in to the BPI Mobile App.
2. Select "Mobile Key" from the menu.
3. Click the toggle button of "Mobile Key".
4. Click "OK" to confirm Mobile Key activation on your new mobile device. Note that this will deactivate the Mobile Key on the previous mobile device.
5. Follow succeeding instructions on the screen to activate your Mobile Key on the new device with a OTP (One-Time-PIN).
6. You will be given an option to use Biometrics to log in.
7. You're done!
The Mobile Key on your new device will be activated in real-time. You can no longer use the previous device's Mobile Key.
To boost your security, Mobile Key authentication will be required for fund transfers to any BPI account via QR code and manual input starting June 3, 2022.
The following transactions still allow authentication via Mobile Key or One-Time PIN (OTP):
- Bills Payment
Note: For transactions like InstaPay transfers, e-wallet loading, and prepaid phone loading, authentication is limited to Mobile Key (PIN, fingerprint, or face ID).
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.
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