You are in
Set your Branch Appointments
Save time by setting them in advance on BPI Online.
How to set your appointments in BPI Online

1. Log in to your BPI Online account.
2. Click on Other Services > Branch Services > BPI Express Assist (BEA)
3. Set your preferred time slot.
4. Select your transaction/s and key in the details.
5. Take note of your queue number before you go to your branch appointment.

Set your next branch appointment in BPI Online
I am not yet registered on BPI Online
Register with your deposit or credit card account/s.
Register now
I already have an existing account on BPI Online
Log in to BPI Online.
Log in
Frequently asked questions

What transactions can I set in advance?

You may use the branch appointment facility in BPI Online for the following transactions: Deposit, Withdrawal, Check Encashment, and Bills Payment.

Do I have to be enrolled in BPI Online to set my branch appointments in advance?

Yes, you have to be a registered online banking user to avail of this facility. To enroll, go to BPI Online and click on Register Now.

Can I enter my BPI and BPI Direct BanKo transactions together with my BPI Family Savings Bank transactions?

No, your BPI and BPI Direct BanKo transactions must be entered separately from your BPI Family Savings Bank transactions.

When is the latest that I can schedule my branch appointments?

You can schedule your branch appointment up to the last 1 hour window of your selected branch.

Banking Hours / Last 1 Hour Window
9:00AM - 4:30PM / 3:00PM - 4:00PM
10:00AM - 5:00PM / 4:00PM - 5:00PM
10:00AM - 5:30PM / 4:00PM - 5:00PM
11:00AM - 6:30PM / 5:00PM - 6:00PM
11:00AM - 7:00PM / 6:00PM - 7:00PM

For transactions that involve check deposits or payments, how many checks am I allowed to transact?

For check deposits or payments, there is a limit of five (5) checks per transaction. If you have more than 5 checks for deposit or payment, you need to make a separate transaction.

Today's a weekend. Can I still use BPI Online to schedule my branch appointment?

Yes, you can. The branch appointment facility on BPI Online is available on weekends.

How many transactions am I allowed to enter per branch appointment?

You are allowed to enter up to a maximum of five (5) transactions per branch appointment.

How far ahead can I schedule my branch appointments?

You may select the day and time of your appointments at the branch of your choice up to two (2) calendar days in advance.

I missed my scheduled branch appointment. Can I still use my electronic (E) queue number tomorrow?

No. Your electronic (E) queue number is valid only on the appointment date and time at the selected branch.

Can I still go directly to the branch without making an appointment?

Yes. The branch appointment facility on BPI Online is available for your added convenience, but you may still walk-in to the branch using our regular queuing system.

Is the use of the online branch appointment facility in BPI Online free of charge?

Yes, it is absolutely free.

Show MoreShow Less
Not yet registered on BPI Online?
Register with your Deposit or Credit Card Accounts.
Get started
Related products

Online Banking

Discover how BPI Online can make your everyday banking easier.

Learn More

Mobile Banking

Bank wherever you are with the BPI Mobile app.

Learn more

Through ATM/CAMs

Whether you want to withdraw or deposit, it’s easy to find and use our new ATMs and Cash Accept Machines (CAM).

Learn more
Customer Service
Find Us
Send us a message

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

Deposits are insured by PDIC up to P500,000 per depositor.
Copyright © 2019 BPI.
All rights reserved. | Data Privacy Financial Consumer Protection
Regulated by the Bangko Sentral ng Pilipinas with email address consumeraffairs@bsp.gov.ph.
BPI uses cookies which help us know how you use our website. These cookies help us improve your browsing experience and how we serve you with content tailored to your interests. To continue using our website, you agree and accept our use of cookies.
Learn More