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Set your Branch Appointments
Save time by setting them in advance on BPI Online.
Quick guides

How to set your appointments in BPI Online

1. Login to BPI Online.
2. Select "Other Services" from the menu.
3. Click "BPI Express Assist (BEA)" under Branch Services.
4. Select your preferred time slot.
5. Input the details.
6. You're done!

Note: Take note of your queue number before you go to your branch appointment.

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Frequently asked questions

What is BEA Online?

BPI Express Assist (BEA) Online allows you to set branch appointments up to two (2) banking days ahead via BPI Online.

What transactions can I set in advance?

You may use the branch appointment facility in BPI Online for the following transactions: Deposit, Withdrawal, Check Encashment, and Bills Payment.

Do I have to be enrolled in BPI Online to set my branch appointments in advance?

Yes, you have to be a registered online banking user to avail of this facility. To enroll, go to BPI Online and click on Register Now.

Can I enter my BPI and BPI Direct BanKo transactions together with my BPI Family Savings Bank transactions?

No, your BPI Family Savings Bank Transactions must be scheduled separately in a BFB Branch while BPI and BPI Direct BanKo Transactions must be scheduled in BPI branches.

How early can I schedule my branch appointments?

At least two (2) days prior your preferred appointment date.

How long is each BEA Online appointment?

30 minutes.

When is the latest that I can schedule my branch appointments?

You can schedule your branch appointment up to the last 1 hour window of your selected branch.

Banking Hours / Last 1 Hour Window
9:00 AM - 4:30 PM / 3:00 PM - 4:00 PM
10:00 AM - 5:00 PM / 4:00 PM - 5:00 PM
10:00 AM - 5:30 PM / 4:00 PM - 5:00 PM
11:00 AM - 6:30 PM / 5:00 PM - 6:00 PM
11:00 AM - 7:00 PM / 6:00 PM - 7:00 PM

For transactions that involve check deposits or payments, how many checks am I allowed to transact?

Clients are allowed to transact at most five (5) checks per BEA Online appointment.

If you have more than 5 checks for deposit or payment, you need to book another appointment.

Can I use BEA Online on a weekend to schedule my branch appointment for the succeeding week?

No, BEA Online appointments are only available on weekdays from 10:00 AM to 3:00 PM.
 
Unavailable days, such as holidays and weekends, are blocked off.

What happens if the branch I booked an appointment with is closed or not available on my appointment date?

A BPI officer will get in touch with you and refer you to the nearest branch that can accommodate your transaction.

How many BEA Online appointments can the branch accommodate per time slot?

Branches can accommodate five (5) BEA Online appointments per time slot.

Can I still use the electronic queue number (e-queue number) set in BEA Online the following day in case I miss my scheduled branch appointment?

No. The e-queue number is only valid on the scheduled appointment date and time at the selected branch.

How many transactions am I allowed to enter per branch appointment?

You are allowed to enter up to a maximum of five (5) transactions per branch appointment.

How far ahead can I schedule my branch appointments?

You may select the day and time of your appointments at the branch of your choice up to two (2) calendar days in advance.

I missed my scheduled branch appointment. Can I still use my electronic (E) queue number tomorrow?

No. Your electronic (E) queue number is valid only on the appointment date and time at the selected branch.

Can I still go directly to the branch without making an appointment?

Yes. The branch appointment facility on BPI Online is available for your added convenience, but you may still walk-in to the branch using our regular queuing system.

Is the use of the online branch appointment facility in BPI Online free of charge?

Yes, it is absolutely free.

Who can I contact for concerns about BEA Online?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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