To use the Help and Support facility, a BPI online account is required.
To enroll for a BPI online account, go to BPI Online and use your Credit Card Customer Number to enroll.
Increase in Credit Limit Request
Request for a credit limit increase through our online Help and Support.
Overview
Convenience
Increase your spending power now with just a few clicks. No need to call contact center, just access the BPI Help and Support to request for a credit limit increase.
Seamless processing
If you have an existing active credit card from other bank, submission of income documents is already waived.
Quick Guide
1. Head to BPI Help & Support.
2. Log in to Help & Support using your BPI online credentials.
3. An OTP will be sent to your registered mobile number. Input the OTP to authenticate your log in.
4. Once logged in, go to the main menu and click “Submit a Request”
5. In the “Submit a Request” page, select BPI Credit Card Request from the first drop down field and select “Credit Limit Increase for my BPI credit Card” from the second drop down field.
6. In the same page, do the following
● Select the Customer Number through the drop-down field
● Input the desired credit limit
● Answer the questions “Do you have another credit card from other banks?”
o If your response is YES, provide the card number from other bank
o If your response is NO, upload any of the following income documents:
Employment Status | Acceptable Income Documents |
|---|---|
Employed |
|
Self-Employed |
|
Beneficiary |
|
7. Click Submit.
8. An email confirmation will be sent to your registered email address.
Frequently Asked Questions
I would like to request for an increase in credit limit but I do not have a BPI online account
I already requested for an increase in credit limit, how will I know the status?
You may view the status of the request under Track My Request feature of Help and Support.
I am filing a request for an increase in credit limit but encountered an error message: “The requested service is temporarily unavailable due to maintenance. Please try again later”
This error message is encountered if one or more system or platform is unavailable at the time of the request. If you encounter the error message, please try again at a later time.
I am filing a request for an increase in credit limit but encountered an error message: “The chosen service is not applicable to your account.”
BPI Help and Support will only display customer numbers with eligible BPI credit cards to file for an increase in credit limit. If no customer is displayed, you may not have a qualified BPI Credit Card.
I am a Supplementary Cardholder; can I submit an increase in credit limit request via Help and Support?
Only the principal cardholder may request for an increase in credit limit. If you are a supplementary cardholder, kindly inform your Prinicpal cardholder to request for an increase in credit limit.
Tools and services
More things you can do with your BPI Credit Card
View Your Credit Card eStatements
Receive your credit card statements via email by enrolling to the BPI eStatement Facility.
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Protect your online purchases with AIG eCommerce Purchase Protection sponsored by Visa.
Mastercard automatic biller updater
Avoid online transaction declines due to changes in your card number or expiration date.
