BPI Credit Card Activation


To start enjoying the features and perks that come with your BPI Credit Card, you need to activate it. Below are some reminders and frequently asked questions to get you started.

Quick Guide
Quick Guide

How to activate your credit card


1. Text BPIACT <space> last 10 digits of your BPI Credit Card.

e.g. BPIACT 0123456789


2. Send the message to 225689.

Reminders
Reminders

1. You must be the principal cardholder to be able to activate the card. Please make sure to use the same mobile number that you registered in our records.


2. Your request for credit card activation will be processed within 2 banking days.


3. For supplementary cards, the principal cardholder is required to activate the card.


4. Card activation through SMS is self service. This will not require a call from BPI. BPI will never contact you to ask for your account information and One-Time PIN (OTP).


Frequently Asked Questions
Frequently Asked Questions

Why is my BPI Credit Card delivered inactive?

The BPI Credit Card is delivered inactive in compliance with BSP Circular 808. This applies to cards that are new, for renewal, and for replacement for both principal and supplementary cards.

This is an enhanced security measure that is part of our continuous efforts to protect your accounts.

Why do I need to activate my card?

You need to activate your card so that you can start using it for your purchases. If you use your card without activating it, you will not be able to make any transactions.

Is the SMS keyword "BPIACT" case sensitive?

No. The SMS keyword is not case sensitive.

I received the following messages when I activated my card. What should I do?

1. SMS received: The keyword you have provided is not registered in our system. Please try again using the correct keyword.

What you should do: You may have misspelled the keyword BPIACT. Please check your SMS message again and resend using the correct keyword.

2. SMS received: You have entered an incorrect keyword format for your BPI Credit Card activation. Please try again using the correct keyword format and details. To know how to activate your BPI Credit Card, visit bit.ly/bpicardactivate.

What you should do: You may have incorrectly sent a wrong format of the last 10 digits of your BPI Credit Card. Please make sure that the last 10 digits sent are complete and does not contain symbols, letters, or extra spaces.

Will I get charged when I activate my card via SMS?

No, the card activation service through SMS is free of charge. For prepaid mobile subscribers, a Php1.00 maintaining balance is required to send a message to 225689.

How will I know the status of my card activation request after sending an SMS?

You will receive a notification informing you of the status of your card activation request within two (2) banking days from the date of your SMS request.

I am unable to activate my card through SMS, what are my other options?

Please call 889-10055 for further assistance.

You can also visit any BPI/BFSB branch and request for your BPI Credit Card Activation.

Please bring 1 valid ID with photo and the credit card/s you are requesting to activate. For corporate credit cards, please coordinate with your company’s Corporate Card Administrators.

How do I activate my supplementary card?

The principal cardholder may activate his/her supplementary card/s through SMS using the principal cardholder's registered mobile number in the Credit Cards System.

I am the supplementary cardholder; how do I activate my card?

You may request the principal cardholder to activate your card through SMS. Only the principal cardholder is allowed to activate the card.

I am currently abroad and I sent an SMS activation request using my international mobile number. Why didn’t I get any response?

Only text messages coming from Philippine-issued mobile numbers can be received by our text-in number 225689. Text messages from international mobile numbers cannot be received.

I am currently abroad, how do I activate my card?

If you have a Philippine-issued mobile number that is under roaming services, you can activate the card via SMS free of charge.

If you are using an International mobile number, dial the International Access Code (+632) 889-10055. Applicable fees or charges imposed by the service provider will be charged to the caller’s account.

Who can I contact regarding questions on credit card activation?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

Contents
    Related information

    Online Deals

    Enjoy awesome deals and discounts when you use your BPI Credit Card online.

    Learn more

    BPI Alerts for Online Transactions

    Be informed of your recent online transactions with real-time SMS alerts.

    learn more

    BPI eComm Purchase Assurance

    Your online purchases are now insured.

    learn more
    Find Us
    Send us a message

    For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

    Deposits are insured by PDIC up to P500,000 per depositor.

    BPI is a proud member of

    Copyright © 2019 BPI.
    All rights reserved. | Data Privacy Financial Consumer Protection
    BPI is regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph
    BPI uses cookies which help us know how you use our website. These cookies help us improve your browsing experience and how we serve you with content tailored to your interests. To continue using our website, you agree and accept our use of cookies.
    Learn More