Systems maintenance - May 23, 2021

Announcements

May 21, 2021

Advisory: Systems Maintenance

We will undergo a scheduled systems maintenance activity on May 23, 2021, from 12:01 AM to 10:00 AM and on May 24, 2021 from 12:01 AM to 10:00 AM.

During these times, the following services will be temporarily unavailable:

BPI ATMs
BPI Cash Acceptance Machines (CAMs)
In-store and Online transactions using BPI Debit Card.

BPI Online and BPI Mobile app will remain accessible for your everyday banking needs.

BPI Credit and Prepaid cards will be available for online transactions and in-store purchases, as well as Cash Advance using non-BPI ATMs.

Please plan your transactions accordingly.

When will the scheduled systems maintenance activity take place?

Our systems maintenance activity is scheduled on May 23, 2021 from 12:01 AM to 10:00 AM and on May 24, 2021 from 12:01 AM to 10:00 AM.

Who will be affected by the systems maintenance activity?

1. All BPI Debit cardholders transacting via BPI and other banks’ ATMs and Cash Acceptance Machines (CAMs)
2. All BPI Debit cardholders transacting in-store (point-of-sale terminal) and online
3. All BPI Credit and Prepaid cardholders transacting via BPI ATMs and CAMs

Which channels will be unavailable during the activity?

During this time, the following services will be temporarily unavailable:

1. BPI ATMs
2. BPI Cash Acceptance Machines (CAMs)
3. In-store and Online transactions using BPI Debit Card.

BPI Online and BPI Mobile app will remain accessible for your everyday banking needs.

BPI Credit and Prepaid cards will be available for online transactions and in-store purchases, as well as Cash Advance using non-BPI ATMs.

Will BPI Prepaid and Credit Card services be available?

Yes. BPI Credit and Prepaid cards will be available for online transactions and in-store purchases, as well as Cash Advance using non-BPI ATMs.

Why is BPI undergoing a systems maintenance activity?

This is part of our continuing efforts to provide more advanced services and capabilities for you. This will help enhance your banking experience as technology evolves along with your financial needs.

Systems Maintenance from March 18, 2022 to March 19, 2022

The new BPI hotline number: 889-10000

Effective October 6, 2019, BPI’s hotline number will now be 889-10000,

Systems maintenance - June 19, 2020

We will undergo a scheduled systems maintenance activity from June 19 (Friday) 11:00 PM to Jun