Mar 02, 2023

Effective October 6, 2019, BPI’s hotline number will now be 889-10000, in compliance with the memorandum of the National Telecommunications Commission that all telephone numbers in the “02” area code will have 8 digits.

Below are the new ways to dial the BPI hotline number:

Type of CallNumber to Call
International Calls+63 2 889-10000
Domestic Long Distance02 889-10000
Mobile Phones in the Philippines+632 889-10000; or 02 889-10000
Domestic Toll-free Number (PLDT)1 800 188 89-100
International Toll-free NumbersSee the list

We will also change all BPI, BPI Family Savings Bank, and BanKO numbers that carry the “02” area code.

(02) XXX-XXXX(02) 8 XXX-XXXX

Example: BPI Makati Main branch’s telephone number changes from (02) 864-9404 to (02) 8864-9404. Other affected numbers include the following:

  • All BPI Head Office numbers
  •  All BPI, BPI Family Savings Bank, and BanKO branches in the Greater Metro Manila Area (GMMA)

During the migration, there will be a downtime period from 12:01AM to 5:00AM. In order to service your banking needs during this period, we will be providing Globe mobile numbers, which will be announced on a later date.

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