- Daily customer touch points and branches, personnel, phone, email, and social media channels
- Annual and periodic satisfaction surveys
- Regular visits to existing clients, including area briefings
Guided by our Credo, client trust is a fundamental pillar for us. As such, we always strive to understand our clients’ needs and address them effectively and adequately. Thus, high regard and strict adherence to values and ethics in the daily conduct of our business is of primary importance in all our dealings.
Acknowledging our stakeholders’ impact on our business and how they are directly impacted by it, we have set up formal platforms of engagement to help identify diverse matters that are relevant to them. This ensures a level and frequency of engagement appropriate for each stakeholder group.
Our Credo holds that BPI's first responsibility is to our clients. We do well when our clients do well.
As with our stockholders, we treat our investors as strategic partners for growth, and we are accountable to them for our long-term, engaged capital.
BPI remains as the employer of choice among Philippine financial institutions. We work with them so they can realize their fullest potential.
BPI complies with outsourcing regulations mandated by the Bangko Sentral ng Pilipinas (BSP).
We remain compliant and competitive through building partnership and cooperation with our regulators and industry organizations.
We also give importance to helping improve the lives of people in the communities where we are.
Get all the help for your banking needs.