The Bank of the Philippine Islands (BPI) marks its 172nd anniversary with increased focus on digitalization, customer obsession, and sustainability efforts aimed at empowering its customers.
This comes as the bank reported a strong financial position. For the first half of 2023, the bank posted a 23 percent increase in net income to Php 25.1 Bn, with revenues growing by 13.8 percent to Php 65.6 Bn.
“As we celebrate BPI’s 172nd anniversary in August, we continue our efforts to empower our customers, in keeping with our strategic imperatives on digitalization, customer obsession, and sustainability. We are focused on doing more to provide easy, convenient, and secure products and services that will in turn allow customers to do more in life and achieve a better tomorrow,” said BPI President and CEO TG Limcaoco.
The bank will continue to boost its digitalization efforts in transforming customer interaction and experience. As of December 2022, 5.8 million clients were enrolled in the bank’s digital channels. As of May this year, that number grew to 6.2 million, as BPI continues to build and improve customer engagement platforms that are specifically designed to fulfill the banking needs of a particular client segment. BPI also launched a new and future-ready mobile app which provides innovative features and services that help Filipinos achieve financial well-being.
“The investment in our digitalization program is geared toward transforming BPI for the future as we keep with our goal to empower our customers,” Limcaoco noted.
BPI’s customer obsession strategy will continue to put the customer at the center of all its activities. The bank’s customer obsession strategy is underpinned by its N.I.C.E. core values of being Nurturing, acting with Integrity, staying Customer-obsessed, and pursuing Excellence.
“We will carry on strengthening our coverage of the various client segments that we serve. We will continue to support them through our continued efforts to provide relevant financial solutions to the retail market, large corporations, small and medium enterprises (SMEs), and self-employed micro entrepreneurs (SEMEs),” Limcaoco said.
BPI’s green financing for big and small projects is its longstanding commitment to sustainability. “Moving forward in the second half of 2023, our commitment to contribute to the United Nations Sustainability Development Goals (UN SDGs) remains as we continue to champion projects related to renewable energy, energy efficiency, and climate resilience,” Limcaoco said.
On its 172nd anniversary, BPI will continue to empower its customers while carrying on fulfilling its strategic digitalization, customer experience, and sustainability initiatives in keeping with its vision of building a better Philippines—one family, one community at a time.