BPI among leaders in employee experience in Asia-Pacific

The Bank of the Philippine Islands (BPI) emerged as one of the leaders in employee experience in the Asia-Pacific region (APAC). The result was highlighted in the recent Bank of Tomorrow 2023 report released by global benchmarking firm twimbit.

Out of the top 42 banks in APAC, BPI was among the top five banks that garnered the highest purpose scores in employee experience on the twimbit Purpose Index—a benchmarking tool that provides a holistic view of the four key pillars of purpose (customer experience, employee experience, supplier satisfaction, and ESG).

BPI was cited for its ‘state-of-the-art employee engagement in APAC,’ underpinned by its broad suite of comprehensive training and wellness initiatives which are aimed at delivering exceptional employee experiences.

This includes BPI’s mandatory training courses that help ensure that ethical standards and principles of the Bank are upheld, as well as prepare employees for different sorts of business disruptions; wellness programs that contribute to the holistic well-being of employees; and training and development initiatives that ensure employees are continuously learning new skills.

These strategic initiatives catapulted BPI to achieve record milestones in employee engagement, with a 99% employee engagement survey response rate, 90% employee engagement score, and 97% of employees signifying pride in being part of BPI.

BPI President and CEO TG Limcaoco said that the recognition reflected BPI’s firm commitment to foster inclusive growth by creating a positive work environment that enables its employees to achieve their full potential.

“BPI has always been intentional about delivering programs that promote the well-being and development of our employees. This recognition is a testament that our efforts are finally coming to fruition, and it inspires us to do more in this area,” he said.

The Bank of Tomorrow 2023 and twimbit Purpose Index launched the report to assess the growth drivers of the top 42 banks in APAC as well as discover innovation opportunities for learning and best practices to guide other banks to succeed in the market.