Advisory: BPI Systems Maintenance on July 20, 2025 (12:00 AM to 12:00 PM)

We will undergo a systems maintenance activity on July 20, 2025 (Sunday), from 12:00 AM to 12:00 PM.

Please take note of the services that will be temporarily unavailable and those that will remain available during this period:

Temporary Unavailable Services:

• BPI ATMs (using BPI and non-BPI cards)
• Cash Accept Machines (CAMs)
• Transactions using BPI debit cards
• Cash advance transactions via BPI ATMs using BPI credit cards

Available Services:

• BPI app and BPI online
• BPI Credit Cards for in-store and online purchases, and cash advance via other banks’ ATMs
• BPI app and VYBE pay via QR Ph 
• BPI app and VYBE cardless withdrawal at BPI VYBE ATMs and select Euronet ATMs 

Clients with BPI debit cards, and those who plan to use BPI ATMs and Cash Accept Machines (CAMs), and BPI credit cards for cash advance transactions using BPI ATMs.

• Transactions via BPI ATMs, Cash Accept Machines (CAMs), point-of-sale (POS) machines, and other banks’ ATMs and POS machines
• E-Commerce transactions
• Card Control services via the BPI app or BPI online (adjusting withdrawal or purchase limits, enabling or disabling international access, enabling and disabling e-commerce access and e-commerce sub-limit, and temporary or permanent card blocking)
• Online debit card request via the BPI app or BPI online
• Online banking password reset using debit card
• Activation of mobile number update via the BPI app

All transactions using BPI Debit - Cirrus (Red and Gold) cards will also be unavailable. 

Yes, BPI credit card services will be available but cash advance transactions via BPI ATMs will be unavailable on July 20, 2025, from 12:00 AM to 12:00 PM.

We encourage you to schedule your branch visits and transactions before the systems maintenance activity happening on Sunday, July 20, 2025. For your branch visit, you may check our website. 

Please withdraw your cash from your BPI Debit Mastercard account and complete your POS and online transactions ahead of the system maintenance activities scheduled on July 20, 2025 (12:00 AM to 12:00 PM) to avoid any inconvenience. 

Alternatively, you may use the following:

• BPI app and BPI online for fund transfers, including interbank fund transfers via InstaPay and PESONet
• BPI credit cards for in-store and online purchases, and cash advance via other banks’ ATMs
• BPI app and VYBE pay via QR Ph 
• BPI app and VYBE cardless withdrawal at BPI VYBE ATMs and select Euronet ATMs (list can be found here: https://l.bpi.com.ph/euronetdirectory

No. Your payments enrolled in BPI ADA will still proceed as scheduled even if they fall on July 20, 2025. Please make sure that your accounts are sufficiently funded. 

We encourage you to pay your bills ahead of the system maintenance activity to avoid possible penalties and charges. Alternatively, you may use your BPI credit cards, the BPI app, and BPI online to pay your bills. 

No, you will not be able to withdraw using BPI debit cards from BPI and non-BPI ATMs during the maintenance activity. They are encouraged to make cash withdrawals before or after the system maintenance activities scheduled on July 20, 2025 (12:00 AM to 12:00 PM).  

Yes, you may use your non-BPI card to transact at BPI ATMs before the scheduled activity. However, this service will be unavailable on July 20, 2025, from 12:00 AM to 12:00 PM. Please note that your bank issuer may charge additional fees on top of BPI fees to process your transaction

CASH options on July 20, 2025:

• You may use your BPI Credit Card for cash advance via other banks’ ATMs
• BPI app and VYBE cardless withdrawal at BPI VYBE ATMs and select Euronet ATMs (list can be found here: https://l.bpi.com.ph/euronetdirectory)

PAYMENT options on July 20, 2025: 

• You may use your BPI credit card for in-store and online purchases 
• BPI app and BPI online to pay bills, load prepaid phones, and e-wallets
• BPI app or VYBE to pay QR Ph merchants

We encourage you to plan ahead and schedule your transactions or withdraw cash prior to the maintenance activity.

For inquiries and comments, please call our 24-hour BPI Contact Center at (+632) 889-10000 or chat with BEA on our website. 

For BPI Preferred and BPI Gold clients, you may reach us through the dedicated line at (+632) 7791-0077.

For Private Wealth clients, you may reach us through the dedicated line at (+632) 779-10000.