Our systems maintenance activity will be on November 29, 2023 (Wednesday), 12:00 AM to 4:00 AM.
Announcement
Nov 29, 2023
To deliver a more delightful banking experience, our BPI Debit Mastercard will undergo system maintenance and will be temporarily unavailable on Wednesday, November 29, 2023, from 12:00 AM to 4:00 AM.
You may continue to use your BPI Debit EMV Cirrus Card (Red and Gold), Credit Card, and Prepaid Card services as these will remain available.
Please plan your transactions accordingly.
Frequently asked questions
When will the scheduled system maintenance activity take place?
Who will be affected by the system maintenance activity?
All clients with BPI Debit Mastercard.
Which BPI Debit Mastercard services will be unavailable during the activity?
- Transactions via BPI ATMs, Cash Accept Machines (CAMs), point-of-sale (POS) machines, and other banks’ ATMs and POS machines ·
- E-Commerce transactions
- Card Control services via BPI Online and BPI app (adjusting withdrawal or purchase limits, enabling or disabling international access, enabling and disabling e-commerce access and e-commerce sub-limit, and temporary or permanent card blocking)
- Online Banking Password reset using Debit Card
- Activation of Mobile Number Update via BPI app
Will BPI Prepaid Card and Credit Card services be available?
Yes.
Will BPI Debit EMV Cirrus Card (Red and Gold) services be available?
Yes.
Will the branches be open to assist me?
We encourage you to plan ahead and schedule your branch visits and transactions before the system maintenance activity. For your branch visit, you may check our branch schedule.
I have bills to pay during that date. When and how should I pay them?
We encourage you to pay your bills ahead of the system maintenance activity to avoid possible penalties and charges.
Can I withdraw using my BPI Debit Mastercard from BPI and non-BPI ATMs during the maintenance activity?
No. Please plan ahead and make your cash withdrawals at any time before 12:00 AM or after 4:00 AM on November 29, 2023.
Can I do international withdrawals?
Type of BPI Card | International Withdrawals | Other International Services/Transactions(Point-of-sale and e-Commerce) |
BPI Debit Mastercard | No | No |
BPI EMV Cirrus Debit Card (Red and Gold) | Yes Note: Please ensure that your international access is enabled before transacting abroad. | No |
BPI Prepaid Card | Yes subject to applicable withdrawal fees | Yes |
BPI Credit Card | Yes subject to applicable cash advance fees | Yes |
If I need money, in case of an emergency, what are my options?
Cash Options:
- You may use your BPI Credit Card in BPI ATMs to make a Cash Advance. Please note that standard Cash Advance fees will apply.
- You may use your BPI Prepaid Card in BPI ATMs. Service fees may apply.
- You may use your BPI Debit EMV Cirrus Card (Red and Gold) in BPI ATMs.
Payment Options:
- You may use your BPI Credit Card and BPI Prepaid Card for in-store and online purchases.
- You may use your BPI Debit EMV Cirrus Card (Red and Gold) for in-store purchases.
We encourage you to plan ahead and schedule your transactions or withdraw cash prior to the maintenance activity.
I have a non-BPI card (Local or Foreign), can I still use BPI ATMs?
Yes. You may use your non-BPI card to transact in BPI ATMs. Your bank issuer may charge fees on top of BPI fees to process your transaction.
Who can I contact for questions and clarifications?
For inquiries and comments, visit our Contact us page or call our 24-hour BPI Contact Center at (+632) 889-10000.
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| BPI is regulated by the Bangko Sentral ng Pilipinas