Announcements
Dec 11, 2025
There will be changes in the terms and conditions governing the Online Banking Terms and Conditions.
Changes are as follows:
Item | From | To |
|---|---|---|
Notification disclosure period in compliance with BSP Circular 1160 and the Financial Consumer Protection Framework | None stated | At least sixty (60) days prior to the effective date thereof |
Update in brand names | “BPI Mobile app” | "BPI app" |
“BPI Blue Mastercard, BPI Gold Mastercard, BPI e-Credit Mastercard, BPI Edge Mastercard, Petron-BPI Mastercard, BPI Amore Cashback Card, BPI Amore Platinum Cashback Card, Visa Signature Card, Platinum Rewards Mastercard, BPI Corporate Mastercard and such other BPI Credit Cards” | “BPI Signature, BPI Amore Platinum Cashback Card, BPI Platinum Rewards Card, BPI Gold Rewards Card, BPI Amore Cashback Card, BPI Rewards Card, Petron BPI Card, BPI Edge Card, BPI Corporate Card, BPI eCredit Card and such other BPI Credit Cards” | |
Inclusion of investment accounts in the definition of terms | None stated | Now includes “BPI Investment Accounts, BPI Wealth Segregated Accounts, BPI PERA and BPI Trade Accounts” |
OneBPI merger | Separate instances of “BPI” and “BPI Family Savings Bank (BFSB)” accounts | Removal of all BFSB instances since all BFSB accounts are migrated/has become BPI accounts |
Stop payment order (SPO) validity | Validity period of 6-months | Removal of validity period; all SPO/s are valid from the date of filing through BPI Online Banking Services |
Update to notifications for clients using a mobile number from an overseas carrier | SMS notifications and alerts from BPI Online (67665) for US or Canada mobile carriers only | Use of a virtual long number (VLN) secured by BPI as form of communication for all overseas clients |
Please take note that the changes made in the Terms and Conditions are effective 60 days after being published online on the BPI Website. We encourage you to review all the updated Terms and Conditions that apply to you here.
Customer Support
For inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
