The Bank of the Philippine Islands (BPI) was chosen as The Most Selected Main Bank in the Philippines at the recently concluded The Asian Banker Excellence in Retail Financial Services and Technology Innovation Philippines Awards 2023.
This was based on the votes received from the Annual BankQuality Consumer Survey conducted by The Asian Banker (TAB) where it gathered feedback from more than 1,000 online consumers in the Philippines between January and February 2023 to ask consumers about their experience and satisfaction with their retail institutions.
Based on the survey conducted, 20% of the bankable population of the Philippines selected BPI as their main retail bank. Consumers said that the Bank’s diverse products and convenient services are the main reasons for making BPI the main bank they transact and engage more with.
“We are honored to receive this award from The Asian Banker. We understand customers have more options today. To be the bank most selected by Filipinos is to be the most trusted. As we go through our digitalization journey, we remain focused on our North Star – our customers. By putting them at the center of everything we do, we are able to offer product solutions more relevant to their needs and provide a seamless omni-channel “phygital” experience that empower them towards financial success and security,” Maria Cristina L. Go, BPI Head of Consumer Banking, said.
The Asian Banker Philippines Awards recognizes achievements in retail financial services and technology innovation that is specific to financial institutions, banks and non-banks in the Philippines. Aside from an international council of advisors and an audit-based approach in the evaluation process, The Asian Banker also takes into account consumer perception surveys such as its very own BankQuality Consumer Survey in determining the awards recipients.
BPI executives led by Consumer Banking Head Maria Cristina Go (7th from left) took center stage at the Asian Banker (TAB) Philippine Awards 2023 as they received the award for The Most Selected Main Bank in the Philippines from TAB’s Research Director Christian Kapfer (leftmost), and International Resource Director Wilson Chia (rightmost).
Present during the awarding were BPI Consumer Banking executives (starting 2nd from left) Northern Metro Manila Head Marwin Galvez, South Luzon Head Jose Mari Gasa, Affluent Segment Head Geraldine Alcuaz, Shared Services Head Glenda Gonzales, Branch Stores Channel Head Olga Ang, Maria Cristina Go, Retail Lending and Bancassurance Head Dennis Fronda, Southern Metro Manila Head Ana Liza Sta. Ana, and North Luzon Head Maya Sampang.