The RWallet will be discontinued effective September 20, 2025. You will no longer be able to use your RWallet starting this date.
When will the RWallet be discontinued?
What should I do to prepare before my RWallet is deactivated?
Prior to September 20, 2025, you may opt to:
a. Utilize your remaining balance at applicable POS terminals; OR
b. Visit any of the Robinsons Bank branches listed on the Rbank website, to:
i. Reactivate your RWallet to utilize your remaining balance. Your RWallet is considered inactive if it has been unused for two (2) successive years; or
ii. Claim your RWallet’s remaining balance.
How can I reactivate my inactive RWallet?
Prior to September 20, 2025, just visit any of the Robinsons Bank branches listed on the RBank website and present your valid ID and RWallet Cash Card. You will be asked to update your personal information to complete the reactivation.
If you prefer not to reactivate, you can simply claim your remaining RWallet balance during your visit.
You can no longer reactivate your RWallet Cash Card by September 20, 2025.
What should I do if my RWallet card is lost or damaged?
Prior to September 20, 2025, you may visit any of the Robinsons Bank branches listed on the RBank website. Bring your valid ID to claim your remaining RWallet balance or request the funds to be transferred to your existing Robinsons Bank deposit account.
Replacement RWallet cards will no longer be issued.
Who can I reach out to if I have other concerns about RWallet?
Should you need further assistance, you may reach out to our 24-hour BPI Contact Center via call at (+632) 889-10000 for International and Domestic Long-Distance calls, (+632) 1-800-188-89-100 for Domestic Toll-free Number (PLDT) or through our International Toll-free Numbers available in the BPI website.
What other BPI products with similar features can I avail of?
BPI has a wide suite of financial products, facilities, and services to address your needs and aspirations with the highest quality of service. You may explore BPI’s available products, such as:
a. Save-up – An all-digital savings account that allows you to do more and earn more;
b. Regular Savings Account – A savings account with electronic banking convenience, so you can juggle your day-to-day finances easily, any time of the day; and
c. VYBE by BPI – Your one-stop everyday app for cashless transactions and rewards. As an e-wallet, VYBE offers:
- Free cash in from your linked BPI account
- Free transfers to any e-wallet or bank via InstaPay
- Points-earning when you pay – Bills Pay, Scan QR, etc.
- No monthly ADB requirement
Download VYBE app now from App Store or Google Play.
These are just a few of the products and facilities that you can take advantage of. Our branches are ready to assist you in finding the product or service that will suit your needs. You may also visit our BPI website to view our complete list of products with their required initial deposit, minimum monthly ADB, and the daily balance required to earn interest.
For inquiries and comments, please send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
