If you recently changed your home address, mobile number or any other personal information, don’t forget to update your latest contact details with us to ensure that you receive your statements of account, service advisories, transaction alerts, One-Time PIN and exciting offers.
Keeping you safe
BPI will never ask for your One-Time PIN, online banking password, and other confidential information through our social media pages, embedded forms, email links, calls, or SMS.
Prefer to speak to us?
For any queries, clarifications or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches.
You may also reach out to us through these channels:
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Emailbbclientservices@bpi.com.phWe will respond to you soonest during business hours
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Phone(+632) 889-10000This is our 24-hour contact center
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Phone(+632) 7918-2000Press 2 for Business Loans
International Toll-Free Numbers
If your country is not included in the list below, dial the International Access Code +63 + 2 + 88910000.
For those using mobile services, please check with your service providers if calls to international or special numbers are allowed. Applicable fees or charges imposed by the service provider are for the caller's account.
Country | Carrier | IAC | Toll Free Number |
|---|---|---|---|
Australia | Telstra | 1-800-140-390 | |
0011 | 800-2748-9100 | ||
Optus | 0011 | 800-2748-9100 | |
Bahrain | Batelco | 800-040-07 | |
Belgium | Belgacom | 00 | 800-2748-9100 |
Brunei | JTB | 801-2003 | |
Canada | Tata | 1-800-354-5499 | |
800-2748-9100 | |||
Cyprus | Cyta | 00 | 800-274-89100 |
France | France Tel | 0-800-905-585 | |
00 | 800-2748-9100 | ||
Germany | DTAG | 00 | 800-2748-9100 |
Greece | OTE | 00800-6312-0014 | |
Guam | IT&E | 1-800-163-0001 | |
1-888-557-8540 | |||
Hongkong | NWT | 800-932-634 | |
Indonesia | Indosat | 001-803-6310-032 | |
Italy | Tel. Italia | 00 | 800-274-89100 |
Japan | KDD | 0053-163-6003 | |
010 | 800-2748-9100 | ||
Softbank | 010 | 800-2748-9100 | |
NTT | 010 | 800-2748-9100 | |
Korea | KT | 001 | 800-2748-9100 |
Macau | CTM | 0800-452 | |
Malaysia | TM | 1-800-807-767 | |
00 | 800-2748-9100 | ||
New Zealand | TNZL | 00 | 800-274-89100 |
Norway | Telenor | 00 | 800-274-89100 |
Saudi Arabia | STC | 800-863-0008 | |
Singapore | Singtel | 800-6363-007 | |
001 | 800-2748-9100 | ||
Spain | Telefonica | 00 | 800-274-89100 |
Switzerland | Swisscom | 00 | 800-274-89100 |
Taiwan | CHT-I | 00801-63-1305 | |
Thailand | CAT | 001 | 800-2748-9100 |
UAE | Etisalat | 800-0630-0017 | |
UK | Vodafone UK | 0500-894-040 | |
00 | 800-2748-9100 | ||
BT | 00 | 800-2748-9100 | |
USA | AT&T | 1-800-225-1202 | |
011 | 800-2748-9100 | ||
Sprint | 1-866-698-9100 | ||
011 | 800-2748-9100 | ||
Verizon | 011 | 800-2748-9100 |
Note: Hawaii can be accessed through the Sprint USA toll-free number 1-866-698-9100.
We aim to provide you timely feedback after we record and evaluate your concerns, inquiries, and suggestions.
If you are not satisfied with the resolution of your complaint, you may approach any of the branch officers.
Bank of the Philippine Islands
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AddressAyala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226
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Phone(+632) 889-10000
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Websitewww.bpi.com.ph
Investor Relations and Shareholder Services
BPI Stock Transfer Office
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Address3/F BPI Buendia Center 372 Senator Gil Puyat Avenue, Makati City
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Phone(+632) 858-04693 to 95
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Emailstocktransferoffice@bpi.com.ph
BPI Investor Relations Office
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Address14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
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Phone(+632) 824-65860
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Emailinvestorrelations@bpi.com.ph
Office of the Corporate Secretary
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Address14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
BPI Sustainability Office
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Address2/F BPI Buendia Center 372 Sen. Gil Puyat Avenue Brgy. Bel-Air, Makati City 1209
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Phone(+632) 858-00313
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Emailsustainability@bpi.com.ph
BPI Corporate Affairs and Communications
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Address16th floor, Ayala North Exchange Tower One 6796 Ayala Avenue cor. Salcedo St., Legaspi Village, Makati City 1229
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Emailcorporateaffairs@bpi.com.ph
FAQs
How to keep your contact details up-to-date?
How to register your account to BPI Online?
Here's a step-by-step video guide on how to register your account in BPI Online.
How to update your mobile number?
Know how to update your registered number via BPI Online or mobile app.
How to reset your BPI Online password?
Your BPI Online username and password can be reset online easily.
Are there any updates for BPI Family Savings Bank clients?
BPI Family Savings Bank (BFSB) has merged with its parent company, Bank of the Philippine Islands (BPI) and become OneBPI. This merger give our clients access to more branches with the combined branch network of BPI and BFSB.
If you are a BPI Family Savings Bank client, please read the frequently asked questions about the migration of your account to BPI and be guided to migrate your account.
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