Keeping you safe

BPI will never ask for your One-Time PIN, online banking password, and other confidential information through our social media pages, embedded forms, email links, calls, or SMS.

We value your feedback

We are here to listen to you. Leave us your suggestions or complaints to help us improve our services.

Prefer to speak to us?

For any queries, clarifications or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches

 

You may also reach out to us through these channels:

 

  • Email
    privacy@bpi.com.ph
    We will respond to you soonest during business hours
  • Phone
    (+632) 889-10000
    This is our 24-hour contact center
  • Address
    TBD (DPO will provide their exact address)
International toll-free numbers

If your country is not included in the list below, dial the International Access Code +63 + 2 + 88910000.

Note: Hawaii can be accessed through the Sprint USA toll-free number 1-866-698-9100

 

We aim to provide you timely feedback after we record and evaluate your concerns, inquiries, and suggestions.

If you are not satisfied with the resolution of your complaint, you may approach any of the branch officers.



BANK OF THE PHILIPPINE ISLANDS

 

  • Address
    Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
  • Phone
    (+632) 889-10000
  • Website
    www.bpi.com.ph

INVESTOR RELATIONS AND SHAREHOLDER SERVICES

 

BPI Stock Transfer Office

 

  • Address
    3/F BPI Buendia Center 372 Senator Gil Puyat Avenue, Makati City
  • Phone
    (+632) 858-04693 to 95
  • Email
    stocktransferoffice@bpi.com.ph

BPI Investor Relations Office

 

  • Address
    14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
  • Phone
    (+632) 824-65860
  • Email
    investorrelations@bpi.com.ph

Office of the Corporate Secretary

 

  • Address
    14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229

BPI Sustainability Office

 

  • Address
    2/F BPI Buendia Center 372 Sen. Gil Puyat Avenue Brgy. Bel-Air, Makati City 1209
  • Phone
    (+632) 858-00313
  • Email
    sustainability@bpi.com.ph

BPI Corporate Affairs and Communications

 

  • Address
    16th floor, Ayala North Exchange Tower One 6796 Ayala Avenue cor. Salcedo St., Legaspi Village, Makati City 1229
  • Email
    corporateaffairs@bpi.com.ph
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