We apologize if we didn’t get things right for you, but we are keen to hear your thoughts on how we can improve. Should you have a complaint, please let us know by reaching out to us through our contact channels and we’ll do our best to do right by you.


Our customers are at the heart of everything we do, and we want you to be happy with the products and service you receive. Unfortunately, we know that things can sometimes go wrong. When this happens, we aim to: 

  • Make things right for you as best and as quickly as we can.  
  • Make sure you know who is dealing with your complaint should we need more time to work out what’s gone wrong.  
  • Learn from your issue, and implement the changes needed to make sure it doesn’t happen again.
Frequently asked questions
Downloadable file
General Banking Terms and Conditions