You are in
Personal Banking
Personal Banking
Wealth Management
SME Banking
Institutional Banking
About BPI
You are in
Personal Banking
Personal Banking
Wealth Management
SME Banking
Institutional Banking
About BPI
  • What would you like to search today?
    Type in atleast 3 characters to begin your search

You're exiting this website

Once you leave our page, you’ll be covered by the policy and security measure of the site you are visiting

Proceed
Cancel
Online request forms

If you need any assistance on your loans, you may reach us through the following channels.

You may also refer to the frequently asked questions.

housing loan certifications and statements

Request for loan certifications and statements
housing loan customer inquiry form

Loan customer inquiry form
Set and Auto or Housing Loan appointment

Metro Manila

Fill out the form to book your appointment in the BPI Head Office.

BOOK NOW

Luzon, Visayas, and Mindanao

Fill out the form to book your appointment in our Luzon, Visayas, and Mindanao retail loan centers.

BOOK NOW
Loans business centers
Metro Manila

Complete Address

Loan Services Contact Numbers

Email Address

4/F BPI Family Savings Bank Head Office

 

Dela Rosa St. cor. Paseo de Roxas, Makati City

(+632) 889-10000

Option 4-3-2

RetailLoanCare@bpi.com.ph

Luzon

Baguio

Complete Address

Loan Services Contact Numbers

Email Address

2/F BFB Malcolm Branch Building, Agoncillo Street corner Perfecto Street, Malcolm Square, Baguio City

(074) 422-0454

(+63) 919-080-5354

(+63) 919-080-5423

loancarebaguio@bpi.com.ph

Laoag

Complete Address

Loan Services Contact Numbers

Email Address

2F BPI Laoag Branch, FR Castro Avenue, Laoag City

(+077) 600-0473

loancarebaguio@bpi.com.ph

Dagupan

Complete Address

Loan Services Contact Numbers

Email Address

2/F PI Building, Arellano Street corner AB Fernandez Avenue, Dagupan City

(+63) 995-083-3954

(+63) 939-187-3396

(+075) 522-0372

loancaredagupan@bpi.com.ph

Tuguegarao

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Tuquegarao College Avenue Branch, College Avenue corner
Campos Street, Tuguegarao City

(+63) 919-080-5425

loancaretuquegarao@bpi.com.ph

San Fernando

Complete Address

Loan Services Contact Numbers

Email Address

G/F BPI Building, Jose Abad Santos Avenue, City of San Fernando, Pampanga

(+63) 905-270-3526

(+63) 943-466-3585

loancarepampanga@bpi.com.ph

Lipa

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Building, J.P. Laurel
Highway, Lipa City

(+63) 919-080-5451

(+63) 919-080-5452

loancarelipa@bpi.com.ph

Naga

Complete Address

Loan Services Contact Numbers

Email Address

BPI Caceres Branch, Caceres Street
corner Elias Angeles Street, Naga City

(+054) 472-2208

(+63) 917-563-5502

loancarenaga@bpi.com.ph
Visayas

Bacolod

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Bacolod Main Branch,
Araneta St. Bacolod City

(+034) 709-1883

(+63) 917-563-6757

(+63) 922-869-1776

loancarebacolod@bpi.com.ph

Cebu

Complete Address

Loan Services Contact Numbers

Email Address

3/F Ayala Life-FGU Center Cebu, Cor Mindanao Ave. and Biliran Street, Cebu Business Park, Cebu City

(+032) 380-1336

(+032) 380-1338

(+63) 917-558-0542

loancarecebu@bpi.com.ph

Iloilo

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Building Gen. Luna Highway Branch, Gen. Luna Street, Iloilo City

(+63) 917-563-5693

(+63) 919-075-7170

(+033) 5100-531

loancarelloilo@bpi.com.ph
Mindanao

Cagayan de Oro

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Lapasan Branch,
C.M. Recto Avenue, Lapasan Highway, Cagayan de Oro City 9000

(+088) 880-9660

(+63) 917-563-5993

(+63) 919-075-6654

(+63) 919-075-6653

loancarecdo@bpi.com.ph

Davao

Complete Address

Loan Services Contact Numbers

Email Address

2/F BPI Davao Lanang Branch,
Lanang, Davao City

(+082) 235-3554

(+082) 235-3565

(+63) 917-563-6505

(+63) 922-869-1795

loancaredavao@bpi.com.ph

General Santos

Complete Address

Loan Services Contact Numbers

Email Address

BPI J. Catolico Branch, J. Catolico Ave.,
General Santos City

(+63) 917-586-2778

loancaregensan@bpi.com.ph

Zamboanga

Complete Address

Loan Services Contact Numbers

Email Address

2/F, BPI Veterans Branch Bldg., Veterans Avenue, Zamboanga City

(+062) 991-2071

(+63) 917-803-5028

(+63) 919-075-7173

loancarezamboanga@bpi.com.ph
SMS

For inquiries about your Auto Loan, you may reach us via SMS.

1. Send an SMS to (+632) 917-8910000
Use the format: Loancallback<space>Loan Account Number<space>Loan Account Name<space>Email Address<space>Contact Number<space>Brief Concern/Inquiry

2. Please expect a call from us within 1-2 banking days to verify the details of your inquiry

 

 

Downloadable forms
Application of Partial Payment

English

File-type

File-size

download-icon
Authorization to Debit

English

File-type

File-size

download-icon
Automatic Debit Authorization

English

File-type

File-size

download-icon
Contact Information

English

File-type

File-size

download-icon
Statement / Certification and Authorization to Debit

English

File-type

File-size

download-icon
Refund Form

English

File-type

File-size

download-icon
Need more help?

Get all the help for your banking needs.

  • 123
    456
    789
    *0#

EXPLORE HELP & SUPPORT
prefered
We use cookies

We use cookies to improve your experience and provide you with better services. By continuing to browse our website, you agree to our privacy policy.

ABOUT - BPI
Who we are
Investor Relations
Governance
News
Sustainability
Careers
Site Links
Data Privacy
Financial Consumer Protection
Corporate office
Bank of the Philippine Islands

Ayala Triangle Gardens Tower 2, Paseo de Roxas corner Makati Avenue, Makati City 1226 

 

appStore
googlePlay

BPI is a proud member of   | BPI is regulated by the Bangko Sentral ng Pilipinas https://www.bsp.gov.ph

© Copyright 2023. All rights reserved.