You may access these services by calling:
• 889-10000 for Metro Manila
• 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers)
• International toll-free numbers
• +63 + 2 + 889-10000 for mobile phone users
For calls using mobile phone and non-toll free numbers, call charges may apply depending on your network operator.
I am enrolled in Phone Banking. Will there be changes on how I access phone banking when I use my BPI Debit Mastercard?
Your access number and telephone identification number (TIN) will remain the same. It is highly recommended that you keep the old debit card so you have a reference for your access number.
Phone Banking features enrollment and resetting your telephone identification number (TIN) are currently unavailable. To access your account, log in to our online or mobile banking facilities.
You may still access Phone Banking using your old BPI Debit Card. Simply key in the last 10 digits of the card number and the first digit of the card’s JAI.
However, if you no longer have your old BPI Debit card, you can enroll in our online and mobile banking facilities to access your account.
No. Calling a toll-free number means that there is no additional toll rate on your call. Your telecommunication network’s landline calling rate will be followed.
Calls using mobile phone and non-toll free numbers will be subject to applicable Telco charges.
No. Each depositor should have his/her own access in Phone Banking.
• For account security, please avoid doing transactions on behalf of your co-depositor.
• For bills payment or funds transfer, the merchants are enrolled per access number. This means that you won’t be able to access the merchants/ funds transfer account enrolled by your co-depositor.
How do I input a period to indicate the decimal place for my transaction amount when doing funds transfers or bills payment?
When keying in amounts, the last 2 digits represent centavos. Example: Php 250.00 is 2-5-0-0-0; Php 25000.00 is 2-5-0-0-0-0-0. There is no need to input a period to indicate the decimal place.