How to Redeem

1. Call us through our 24-hour BPI Contact Center:

• (+632) 889-10000 (Philippines or Intenational)
• (+632) 1-800-188-89-100 (Domestic Toll Free)
•  International Toll-free Numbers

2. Send an email to help@bpi.com.ph:

• Indicate in the email subject Rewards Redemption
•  In the body, provide the following details: Customer Number, Customer Name, Reward Code, and Item quantity

3. Visit any BPI branch near you or contacting your Branch Manager or Relationship Manager.

Terms and Conditions

1. Subject to the extension on account of force majeure or such other events beyond the reasonable control of BPI, gift certificates, gift cards, cinema tickets, park admission tickets or actual gift items will be delivered to the Principal cardholder’s latest billing address of record, within the following period from receipt of valid redemption requests:

a. 12 working days for addresses within Metro Manila*

b. 15 working days for addresses within Cebu and Davao City

c. 20 working days for other areas

* Metro Manila includes: Manila, Mandaluyong, Marikina, Pasig, Quezon City, San Juan, Las Pinas, Makati, Muntinlupa, Paranaque, and Pasay. During the rainy season, CAMANAVA area, which is composed of Caloocan, Malabon, Navotas, and Valenzuela, as well as the cities of Pateros and Taguig, shall be classified as “other areas” for purposes of determining the delivery period.

2. The BPI cardholders’ address must be the same as the information registered in BPI Credit Cards’ customer records. If the address does not match with BPI Credit Cards’ records, the cardholder will be required to update his or her information through any of the following channels:

a. Branches

b. 24-hour BPI Contact Center

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For any concerns or clarifications on your eGift, please contact info@1isa.com

BPI

For inquires and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.