How to Redeem

1. Upon redemption request, cardholder must provide the following:

• Card or Customer number
• Item code
• Item quantity

2. Redemption of card membership fee will only be allowed after it has been charged to the cardholder’s account.

3. Redemption will be processed within 7 to 15 banking days from receipt of a valid request.

4. Redemption of points can be made anytime by doing any of the following:

a. Calling us through our 24-hour BPI Contact Center:

• (+632) 889-10000 (Philippines or International)
• (+632) 1-800-188-89-100 (Domestic Toll Free)
• International Toll-free Numbers

b. Sending a message to Contact Us and provide the following details:

• Last 10 digits of your credit card number
• Registered email address
• Choose ‘Other Concerns’
• Choose ‘Credit/Prepaid Card Inquiries and Transactions’
• Indicate in the Summary of the Concern: BPI Rewards Redemption, registered email address, Customer Number, Customer Name, Reward Code, and Number of BPI Points for conversion.

c. Visiting any BPI branch near you or contacting your Branch Manager or Relationship Manager.

d. Sending an SMS request to 225689 with your BPI Credit Card-registered mobile number in this format:

BPIREDEEM [space] [Last 10 digits of customer number] [space] [Item Code] [space] [Quantity]

Sample: BPIREDEEM 1234567890 MEMFEEEDGECC 1

5. Membership Fee Credits will be reflected on your next statement date.

BPI

For inquires and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.