Customer Service

Let us know how to reach you so we can respond to your requests and inquiries by submitting the following:

1. Ayala Plans Client Information Update Form

2. Copy of valid IDs

Send your request and other inquiries to:

Our address is:

8/F BPI Buendia Center

360 Sen. Gil Puyat Avenue

Bgy. Bel-air, Makati City 1209

You may also send us a message or call our 24-hour BPI Contact Center (+632) 889-10000, 1-800-188-89100 (domestic toll-free for PLDT), and 63+2+889-10000 (mobile phone and international calls).

Related information


The pre-need products of Ayala Plans are not insured by the Philippine Deposit Insurance Corporation and are not guaranteed by the Bank of the Philippine Islands.