Customer Service

For inquiries or concerns about your plan, you may reach us through the following:

Via BPI 24-hour Contact Center

• (02) 889-10000 for Metro Manila
• 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers from 6 AM to 8 PM daily)

Note: Press option “4” + “2” + “2” to talk to a Phonebanker

You may speak with our Phonebanker for the following inquiries/transactions:

• Benefit Claims
• Updating of Personal Information
• Updating of Contact Information
• Transfer of Plan Ownership Due to Death of Planholder
  

Via Email

• customerservice@ayalaplans.com.ph.
  

Visit or write us at 8/F BPI-Buendia Center, Sen. Gil Puyat Ave., Brgy. Bel-Air, Makati City 1209.