• Customer Service

Customer Service

For inquiries or concerns about your plan, you may reach us through the following:

Via BPI 24-hour Contact Center

  • (02) 889-10000 for Metro Manila
  • 1-800-188-89100 for domestic toll-free calls (available to PLDT subscribers from 6 AM to 8 PM daily)

Note: Press option “4” + “2” + “2” to talk to a Phonebanker

You may speak with our Phonebanker for the following inquiries/transactions:

  • Benefit Claims
  • Updating of Personal Information
  • Updating of Contact Information
  • Transfer of Plan Ownership Due to Death of Planholder

Via Email

  • customerservice@ayalaplans.com.ph.

Visit or write us at 8/F BPI-Buendia Center, Sen. Gil Puyat Ave., Brgy. Bel-Air, Makati City 1209.

Related information


The pre-need products of Ayala Plans are not insured by the Philippine Deposit Insurance Corporation and are not guaranteed by the Bank of the Philippine Islands.