Priority Handling
Your banking convenience is our utmost priority.
We know how valuable your time is, which is why we’ve set up the following channels for you
Dedicated service
Complete your transactions through our designated Branch Express Assist (BEA) queuing machines, dedicated teller lanes, and Preferred Consult areas when you visit our branches.
Preferred email banking
Experience special handling of your queries and concerns via our dedicated Preferred mailbox available for you. Email us at
Preferred phone banking
Reach us through the Preferred phoneline available for you 24/7, anywhere. Call us at (+632) 7791-0077.
Feel the care. Feel the privilege. Start a Preferred relationship today.
Not yet a BPI Preferred client?
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Already a BPI Preferred client?
To know more about our solutions, talk to your Relationship Manager or call the BPI Preferred hotline.
Frequently asked questions

I can’t go to the branch. Is there a specific channel I can use to relay my banking concerns or questions regarding Preferred-related promos?

You may call our 24-hour hotline at (+63) 7791-0077 or send us an email at

How can I access the special teller lane at the branch?

Please present your Preferred Privilege Privilege Card upon entering the branch.

I sent an email to but haven’t received a reply yet. How do I follow up?

Our email banking team will get back to you within 24 hours. Emails received after Friday 7:00 PM will be attended to on the next banking day.

I am currently abroad and need to speak with a Phone Banker. Is there a hotline I can call?

Our Preferred hotline only takes local inbound calls. If you are out of the country, you may call the international toll-free hotline by dialing International Access Code +63 + 2 + 88910000. For more information on our international toll free hotline, you may visit this page.

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Personalized Advisory

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Premium Experiences

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