Know your account details.

To get updates on your new BPI account details, you may call our 24-hour BPI Contact Center below and press Option 8 for our self-service facility.


You will need to enter your old BPI Family Savings Bank account number and your birthday to hear your new account number, new branch of account, and effective date of the change.

Type of Call

Number to Call

International Calls

(+632) 889-10000

Domestic Long Distance

Mobile Phones in the Philippines

Domestic Toll-free Number (PLDT)

(+632) 1-800-188-89-100

International Toll-free Numbers

See the list

For BPI Online enrolled clients, you may log in to our Help & Support website to know the latest updates on your account.

For Business Banking customers, you may reach out to your Business Relationship Manager or your Branch of Account.

For Corporate Banking clients, you may reach out to your Relationship Manager.

About the merger

Read about the Bank of the Philippine Islands (BPI) and BPI Family Savings Bank (BFSB) merger.

Learn more

Be guided on migrating your account

Read the frequently asked questions about the migration of your account to BPI.

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