Contact Information

BPI International Finance Limited

5/F, LHT Tower
31 Queen's Road Central
Hong Kong

Telephone Number	+852 2521-1155
Fax Number	+852 2845-9170
Email Address	BPI-IFL@bpi.com.hk
SWIFT	BPIIHKHH

At BPI International Finance Limited, we are committed to providing our customers with superior services. Your opinion(s) or suggestion(s) regarding our products and services will enable us to serve you better. To share your opinion(s) or suggestion(s), you may contact us through the following channels:

Mailing Address	Complaint Officer BPI International Finance Limited 5/F, LHT Tower 31 Queen's Road Central Hong Kong
Fax Number	+852 2845 9170
Email Address	BPI-IFL-Complaints-Officer@bpi.com.hk
Complaint Officer	+852 2521 1156
Office Hours	Mon-Fri (9:00 AM to 6:00 PM)

Note: Please note that all calls may be recorded to ensure service quality.

We will acknowledge your opinion or suggestion within 7 days of receipt. In the event that further investigation is warranted, we shall update you on the progress or respond to you within 30 days. Please note that where a customer opinion or suggestion is lodged by a third party, we shall only contact the respective customer rather than the third party in order to protect our customer’s privacy.

BPI IFL authorized by the Hong Kong Monetary Authority (“HKMA”) as a Deposit-Taking Company and registered with the Securities and Futures Commission (“SFC”) to undertake Dealing in Securities, Advising in Securities and Asset Management (CE AAJ382).