1. Go to the Facebook page of the merchant and tap on their chat icon. 
2. Select “Get Started,” then “Shop Now.” 
3. Shop and add your items to your cart. 
4. Upon checkout, select “BPI” as your payment method. 
5. Enter your BPI Online username and password. 
6. Select the account you wish to cash in from. 
7. Enter the One-Time PIN sent to your registered mobile number, and tap “Verify.” 

Aside from a confirmation page that will appear every time your transaction was succesful,an SMS and email confirmation will be sent to your registered mobile number and email confirming successful linking and payment with your BPI Online account.

To request for any return of item, refund, or raise any issues in terms of delivery of goods or service purchased online, BPI highly encourages its customers to communicate with the partner app/website in the event where problem arises in a transaction. Customer should contact the partner app/website directly for any issue relating to the item or service purchased and shall apply its refund/return policies.

Payment to our partner brands through BPI Online is real-time.

Yes. The default aggregate limit for cash-ins on partner e-wallet apps is Php 50,000 per day. You may change the transaction limit in the BPI Online Account Maintenance page. Learn more here.

Fees may apply depending on the partner brand.

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.