To request for any return of item, refund, or raise any issues in terms of delivery of goods or service purchased online, BPI highly encourages its customers to communicate with the partner app/website in the event where problem arises in a transaction. Customer should contact the partner app/website directly for any issue relating to the item or service purchased and shall apply its refund/return policies.

Aside from a confirmation page that will appear every time your transaction was succesful,an SMS and email confirmation will be sent to your registered mobile number and email confirming successful linking and payment with your BPI Online account.

Payment to our partner brands through BPI Online is real-time.

Yes there is. The maximum spend limit for online purchases is up to Php 50,000 per day.*

*This limit includes cash-ins to other partner apps and websites, load prepaid phones, load other prepaid accounts, transfers to other BPI accounts (unenrolled), and Instapay transfers.

Fees may apply depending on the partner brand.

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.