Account Settings
Easily and securely personalize your account settings through the browser or mobile app.
Learn how
Features
Set your Debit Card Control Limits

Personalize withdrawal or purchase limits, and toggle on/off certain features.

View your Bank Statements

View the digital copy of your deposit, card, and investment account statements.

Turn on your Push Notifications

Get instant alerts whenever money or prepaid card load is sent to you.

Enroll Third Party Accounts

Add third party accounts for funds transfers straight from your BPI Mobile app.

Quick guides

How to update your mobile number

1. Login via BPI Mobile or BPI Online.
2. Select "Account Maintenance" from the menu.
3. Click "Edit" under Update Mobile Number.
4. Input your debit card number and your new mobile number.
5. Activate your request at any BPI ATM near you.
6. You're done!

Your number will be updated immediately after activation through ATM.

How to reset your password

1. Go to BPI Online or the BPI mobile app.
2. Click "Forgot Password".
3. Type your username and select product type.
4. Type your deposit account number, debit card number, credit card customer number, or loan account number.
5. Enter your date of birth.
6. Validate Captcha.
7. Nominate a new password and confirm the password by re-typing it.
8. Click "Next" and authorize password reset by entering your One-Time PIN.
9. You're done!

Note: If you have multiple deposit accounts enrolled, just type in one account number.

How to customize your transaction limits

Setting Personalized Transaction Limits allows you to set custom amounts for different types of unenrolled transactions.

To personalize your spending limits, follow these steps:

1. Login to the BPI Mobile app.
2. In the menu selection, choose “Account Maintenance”.
3. Select “Limits and Spending”.
4. Set the maximum amount per type of transaction by clicking the buttons or manually inputting the amount.
5. Click “Save”.
6. Authenticate the changes made via Mobile Key.
7. You're done!

How to set your Debit Card Control limits

You may now customize and update your card settings, such as changing withdrawal and purchase limits, enabling and disabling international and e-commerce access, or blocking your card temporarily or permanently.

1. Log in via BPI Online or the BPI Mobile App.
2. In the menu selection, choose “Other Services”.
3. Select "Card Control" under "Cards”.
4. You're done! You may now customize and update your card settings.

How to view your bank statements

1. Log in via BPI Online or the BPI Mobile App.
2. In the menu selection, choose “Other Services”.
3. Select “My Statements”.
4. Select an account and its statement date, then click “Download".
5. You're done! You may now view your selected bank statement.

How to turn on your push notifications

​​​​​​​1. Log in to the BPI Mobile app.
2. In the menu selection, choose “Account Maintenance”.
3. Select “Notifications”.
4. Enable “Push Notifications” or “Transaction Alerts and Offers”.
5. You're done! You will now receive push notifications from the BPI Mobile app

How to enroll a third party account via BPI Mobile app

1. Log in via BPI Online or the BPI Mobile App.
2. In the menu selection, choose “Other Services”.
3. Select "Manage Billers and Payees".
4. Select “Add new recipients”.
5. Fill in the details:

a. Account name
b. Account number
c. Relationship
d. Purpose

6. Review the details entered and click "Confirm".
7. Use your Mobile Key to approve enrollment.
8. You're done!

Note:
You can only enroll an individual BPI account. Corporate accounts are excluded.

How to view enrolled recipients via BPI Mobile app

1. Log in via BPI Online or the BPI Mobile App.
2. In the menu selection, choose “Other Services”.
3. Select "Manage Billers and Payees".

Your enrolled billers, third party accounts, prepaid cards, and prepaid phones will be displayed.

How to delete enrolled recipients

1. Log in via BPI Online or the BPI Mobile App.
2. In the menu selection, choose “Other Services”.
3. Select the recipient you want to delete.
4. Confirm your deletion request.

Note: One-Time Pin (OTP) or Mobile Key not required for deletion of recipients.

How can I set nicknames for my enrolled billers and third party accounts?

Setting nicknames for billers and third party accounts is available via BPI Online only. To create a nickname:

1. Login to BPI Online.
2. Select “Other Services” from the menu selection.
3. Click “Manage Recipients”.
4. Select a biller or third party account whose nickname you would like to change. 5. Click “Edit” and nominate a nickname.
6. Click the “✓” button to save or “x” button to cancel.
7. You’re done!

Note:
Aside from BPI Online and the BPI Mobile app, nicknames will also be displayed in email and SMS notifications when transactions are made to Third Party accounts.

Otherwise, short names will be used for transactions made to billers, prepaid phones, and prepaid cards.

How do I access targeted BPI AIA offers via BPI Online or the BPI Mobile app?

For pre-qualified clients:

1. Log in to BPI Online or the BPI Mobile app.
2. Get notified through the notification envelope, viewable post log-in.
3. Open the notification to view the offer.
4. Click “Get Started” to be redirected to the BPI AIA platform.
5. Authenticate your transaction via One-Time PIN (OTP).

*Note:
The offer varies per client, depending on their age and segment.


For non-pre-qualified clients:

1. Log in to BPI Online or the BPI Mobile app.
2. Select “Life and Health Protection” under the Menu.
3. Click “Get Started” to be redirected to the BPI AIA platform.
4. Authenticate your transaction via One-Time PIN (OTP).

Customize your account settings with BPI Online
Not yet registered on BPI Online?
Register with your Deposit or Credit Card Accounts.
Get started
Already have an existing BPI Online account?
Log in to BPI Online today.
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Video tutorials

Password Reset

Reset your BPI Online password in four easy steps.

Watch how

Update your Mobile Number

Keep your registered mobile number up-to-date for a seamless online banking experience.

Watch how
Frequently asked questions

What are the types of transactions where I can set personalized limits?

You may set a custom amount for the following type of transactions:

Send money to other BPI accounts
- Send money to other banks via InstaPay
- Load e-wallets and prepaid accounts
- Load e-wallets and pay via external partners

What’s the maximum limit I can set?

The maximum limit is Php 250,000 per day*

*A higher limit of Php 500,000 is available for Preferred or Private Banking Clients.

Can I set my limit to zero?

Yes.

What happens if I transact an amount above my limit?

The transaction will not proceed. You will need to adjust and increase the transaction limit first before transacting again.

When will my limit refresh?

The transactions will refresh daily at 10:00 PM Philippine Standard Time.

Why can’t I view my limits screen on BPI Online?

Personalized Transaction Limits may only be viewed via the BPI Mobile app.

Can I set personalized transaction limits if my Mobile Key is not yet enabled?

Mobile Key must be enabled to use this feature. Authentication of changes made to transaction limits can be done via Mobile Key only.

Why do I get an error when I try to set my limit to zero?

Limits cannot be set to zero if there is already a transaction recorded for the day. The minimum limit you may assign should not be less than the amount spent for the transaction you’ve already made.

​​​​​​​Otherwise, you may wait for the transactions to refresh, so that you may set your limit to zero.

What happens when I don’t set personalized limits?

There are default amounts assigned per transaction type. This will be retained until you update your transaction limits.

Why won’t my Interbank InstaPay transfer push through?

Interbank fund transfers via InstaPay have a limit of Php 50,000 per transaction. If you set your limit to Php 100,000, you can do two (2) Php 50,000 transactions.

Are service fees part of the limit amount?

No, only the actual transaction amount will be included in the limits set.

Can I use the same nickname for different merchants or third party accounts?

Yes.  

Is there a cut-off period for setting nicknames to enrolled billers and third party accounts?

No. Clients may set nicknames at anytime once logged in.  

Can I use special characters in the nickname of my enrolled billers and third party accounts?

No. Only alphanumeric characters may be used.  

Is there a character limit for setting nicknames to enrolled billers and third party accounts?

Yes. A maximum of 22 alphanumeric characters (including spaces) is allowed. 

Is authentication required to set nicknames for enrolled billers and third party accounts?

No. Authentication via One-Time Pin (OTP) or Mobile Key is not required.  

When will the newly created nickname for my billers and third party accounts take effect?

Setting nicknames will reflect real-time. 

What can I do with Debit Card Control?

Now, you have more control over your debit card. With BPI Online or the BPI Mobile app’s card control feature, you can: ​​​​​​​

- Increase or decrease your Purchase Limit on POS
- Increase or decrease your Withdrawal Limits on ATM
- Enable your International Access when abroad
- Disable your International Access when in the Philippines
- Enable or disable E-Commerce Access
- Temporarily Block or Unblock your cards
​​​​​​​- Tag your cards as Lost or Stolen when you need to

Is Debit Card Control available for all debit cards?

​​​​​​​No, this feature is available to BPI Debit Mastercard only.

Am I charged with a fee when using Card Control?

No, this feature is free of charge.

What should I do next after tagging my card as lost or stolen in the Debit Card Control settings?

​​​​​​​After tagging your card as lost or stolen, kindly request for a BPI Debit Mastercard replacement in any BPI branch or via (+632) 889-10000.

What are the instances where I will receive push notifications?

You will receive a push notification for the following:
​​​​​​​
- Credit from Transfer to 3rd Party or Transfer to Anyone
- Credit from Load Prepaid Card
- New device registration
- Receipt of marketing-related notifications

What is the notification envelope?

The notification envelope is a new feature available through BPI Online and BPI Mobile app that allows clients to receive important advisories, announcements, and reminders upon logging in.

What will the notification envelope contain?

The notification envelope will contain:

a.
Advisories and announcements 
b. Reminders 
c. Instructions to target end users
d. Special offers to clients who are pre-qualified for:

- Credit Card 
- Life Insurance

Insurance offers will be available to clients who are enrolled in BPI Online or the BPI Mobile app through:

- For Pre-qualified clients: the notification envelope (accessible post log-in) 
- For Non pre-qualified clients: in the side menu, under the “Life and Health Protection” tab

How will I know if there is an unread message?

Unread messages will be marked with a badge.

Can I disable receiving messages in the notification envelope?

No.

Will I receive a push notification on my registered device if I have an unread message?

No. Clients will only see a badge in the notification envelope icon upon logging in if there are unread messages.

Is there an option to mark all unread messages as read?

No.  Clients need to open the message for it to be marked as read. 

Will I receive notifications for my transactions in the notification envelope?

No. The notification envelope is exclusively for reminders, announcements, advisories, and special product offers for pre-qualified clients.

Will I receive reminders, announcements, and advisories from the notification envelope in my registered email address?

No. Reminders, announcements, and advisories are only available in the notification envelope.

Can I open messages from the notification envelope using my secondary device?

Yes. Clients may use their other registered devices to read messages. 

Will I receive other updates, such as the status of my credit card application, through the notification envelope?

No. The notification envelope only shows reminders, announcements, and advisories.

After a message is marked as read in the notification envelope, will it be automatically removed?

Once the messages are opened by the client, they will be automatically removed. Unopened messages will remain in the notification envelope within 28 days.

Can I enroll another person’s (third party) BPI accounts for funds transfer through the BPI Mobile app?

Yes. You can enroll another person’s BPI accounts for funds transfer via the BPI Mobile app, in real-time.

Can I add new billers, prepaid cards, prepaid phones, and other prepaid merchants via the BPI Mobile app?

No. Enrollment of other recipients (billers, prepaid cards, prepaid phones, and other prepaid merchants) can only be done through BPI Online using your web browser.

Will the enrolled third-party account be viewable after the enrollment?

Yes. Enrollment of third-party accounts are viewable in real-time and you can already transfer funds to the other person’s account right after successful enrollment.

Can I enroll another person’s account from a different bank?

No. Only a BPI account can be enrolled as a 3rd party recipient for funds transfer.

Is there a fee when enrolling a third party BPI account?

None. Enrolling a third party BPI account for funds transfer is free of charge.

Will third party enrollment be available in BPI Online using my web browser?

For now, enrollment of third party accounts can only be done via the BPI Mobile app. Authentication via Mobile Key will be required to process enrollment of accounts.

Is the deletion of enrolled recipients in real-time?

Yes. Deletion of enrolled recipients will take effect in real-time.

If the deletion was done today, can I enroll it again the same day?

Since the deletion is real-time, you may also enroll it through BPI Online the same day.

Do you need to validate your deletion via One-Time Pin (OTP) or Mobile key?

No. You can delete enrolled billers, third party accounts, prepaid phones, or prepaid cards without One-Time Pin (OTP) or Mobile Key authentication.

Will the BPI AIA links redirect me to a different page?

No. The pages will only be within BPI Online or the BPI Mobile app. 

Where else can I apply for BPI AIA, aside from the notification envelope and the “Life and Health Protection” tab in the menu?

Clients may also click the BPI AIA application link on the confirmation page of their successful investment and bills payment transactions.

How do I authenticate the BPI AIA acknowledgement offer confirmation?

Authentication for the offer confirmation is made via One-Time PIN (OTP). 

Will there be an email confirmation for my successful BPI AIA application?

Yes. An email confirmation will be sent to your registered email address. 

Is there a cut-off period on the BPI AIA acknowledgement offer confirmation?

No. Clients may process the confirmation at any time once logged in. 

When will the confirmation of my BPI AIA acknowledgement offer take effect?

Confirmation will reflect real-time.

When will the confirmation of my BPI AIA acknowledgement offer take effect?

Confirmation will reflect real-time.

Can I go to any BPI branch to confirm my BPI AIA acknowledgement offer?

Yes. Clients may visit any BPI Branch and present their reference number to any BPI AIA representative 

Who can I contact if I have questions regarding my account's settings?

For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.

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