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- Travel Insurance FAQs
Travel Insurance Frequently Asked Questions
Principal and supplementary cardholders are entitled to the Travel Insurance package on the following conditions:
1. Aged 69 years and under at the time of travel
2. Travel fare for principal or supplementary cardholder is charged using any of the following qualified principal/supplementary BPI Credit card:
Credit Card
BPI Blue Mastercard
BPI Gold Mastercard
BPI Platinum Rewards Mastercard
BPI Visa Signature
BPI Corporate Mastercard
One minor* dependent of the principal or supplementary cardholder, travelling with either or both, and whose fare is also charged on the same card on a per trip basis.
*Minor dependent shall mean child of the cardholder aged 1 to 21 years old, not gainfully employed.
For Corporate Mastercard cardholders, coverage of the policy can also be applied to other passengers, for as long as:
a. The travel fares are purchased on the same card, on a per trip basis;
b. The passengers are employees of the same company;
c. And that the additional name(s) are declared to BPI prior the trip;
d. Maximum of 10 non-BPI Credit Card cardholders only, per trip.
How does BPI Credit Cards Travel Insurance differ from the travel care advantage being offered by BPI MS Insurance?
BPI Credit Cards Travel Insurance is a complimentary insurance package that covers you while travelling via air, land, or water. Travel Care Advantage is a travel insurance package for the entire duration of your trip.
I will travel with my wife to Singapore next week. I just used my BPI Gold MasterCard, instead of her supplementary card, to buy our Singapore Airlines tickets. Are we both covered with the Travel Insurance?
Yes. Both principal and supplementary cardholders, below 70 years of age at the time of travel, are covered with the complimentary travel insurance.
Simply send us a message or call our 24-hour BPI Contact Center at (02) 889-10000 or toll-free 1-800-188-89100 and submit your Itinerary Receipt (travel ticket) with the following transaction details:
a. BPI Credit Card type
b. Credit card number
c. Transaction date and amount
This will be issued by BPI/MS Insurance, the insurance provider of BPI Credit Card.
Can I use the proof of coverage of the BPI Credit Travel Insurance for my entry visa application (country)?
No. The BPI Credit Card’s complimentary travel insurance may only be supplemental to the travel insurance required by the embassies. You should inquire with the consul office of the country of your destination for applicable requirements.
I will travel from Manila to Baguio by land. Am I insured if I opt to take public bus or rent-a-car service?
Yes. For public bus, you are insured as long as you are a regular fare-paying passenger and your travel fare is charged to your eigible BPI Credit Card.
On the other hand, you are also insured if you choose rent-a-car service, provided that your destination covers a distance of at least sixty (60) kilometers from point of origin. This excludes Grab and other similar service provider.
a. In any unlikely event, the cardholder or the cardholder’s immediate relative shall notify BPI through the 24-hour BPI Contact Center at (02) 889-10000 (Metro Manila) or domestic toll free 1-800-188-89100 (Outside Metro Manila) within three weeks from the date of incident.
b. Submit all requirements to BPI MS Insurance Corporation Claims Department at 11th Floor, BPI Philam Life Building, Ayala Ave., Makati City or to any BPI MS Insurance Corporation branch near you.
Please click here for the complete list of requirements.
For every incident, the maximum accumulation limit is based on the type of card used. This amount will be equally divided among cardholders who are entitled to the insurance claim.
Maximum Accumulation Limit per Incident:
Php 20M
Card Type
BPI Blue Mastercard, BPI Gold Mastercard, BPI Platinum Rewards, BPI Corporate Mastercard
Maximum Accumulation Limit per Incident:
Php 40M
Card Type:
BPI Visa Signature
Example: Three (3) cardholders charged their airfare using their BPI Gold Mastercard and boarded the same flight. In the event of a plane mishap, the maximum insurance claim of P20M will be equally divided among the cardholders’ eligible beneficiaries.
I arrived at my destination at 9:00 pm, but my baggage only arrived at 10:00 am the next day. Can you reimburse my clothing expenses?
Yes. Clothing expenses due to lost (robbery/fire/burglary) or beyond 12-hour delayed arrival of check-in baggage shall be covered up to a maximum limit. Incidence of lost hand-carry baggage is not included.
My flight was originally scheduled to depart at 9:00 pm, but was rescheduled to leave at 10:00 am of the next day. Can you reimburse my hotel accommodation and food expenses?
Yes. Expenses on hotel accommodation and restaurant meals incurred while waiting for more than 12 hours delayed flight departure shall be covered up to a maximum limit. The coverage applies even with the provision of the airline/carrier.
BPI
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.
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