Cardholders do not need to register to avail of this benefit. Cardholders are automatically covered as long they purchase the item using the eligible BPI Platinum Rewards Mastercard.

BPI Platinum Rewards Mastercard cardholders, both Principal and Supplementary cardholders are eligible under Purchase Protection.

Purchase Protection, powered by Mastercard, covers purchases made anywhere in the world, using the BPI Platinum Rewards Mastercard. The Insurer will pay for loss of Covered Purchases due to Accidental Damage or Theft, occurring within one hundred eighty (180) days from the date of purchase as indicated on the store receipt, up to the Per Occurrence Limit, and subject to the Annual Aggregate Limit per Cardholder.

The insurance provider of Purchase Protection Insurance is AIG Philippines Insurance, Inc. (AIG).

BPI is merely making available the provision of such insurance product by a qualified 3rd party, authorized and licensed to engage in insurance business in the relevant territory. BPI is not a provider or broker of insurance and does not act as a third-party adjuster, claims assessor or as an agent for the underwriter or any other party.

The Insurer will pay for loss of Covered Purchases due to Accidental Damage or Theft, occurring within one hundred eighty (180) days from the date of purchase as indicated on the store receipt, up to the Per Occurrence Limit, and subject to the Annual Aggregate Limit per Cardholder.

• Covered Purchases given as gifts are covered.
• Covered Purchases include internet purchases.
• Covered Purchases do not have to be registered.

Purchases of BPI Platinum Rewards Mastercard cardholders are covered up to USD 500 per claim, per annum.

Yes. In case a claim needs to be filed later on, the cardholder will need to send in a copy of the receipt or invoice that clearly identifies the item and that the purchase was made using the eligible BPI Platinum Rewards Mastercard. Receipts or invoices for online purchases are usually sent to the cardholder via email.

In the event the online purchase doesn’t arrive, the wrong item arrives or is damaged when it arrives, communicate with the merchant to inform him of the situation. Cardholders can file a claim if the merchant is unable to offer a solution.

Cardholders will need to send the following documents with completed claim form to ensure faster claims processing:

a. A signed claim form, if provided;
b. Cardholder's statement of account or a copy of purchase receipt showing payment of the item was made entirely with the Eligible Card;
c. For theft claims, official copies of the police report within thirty (30) days of incident; and
d. For damage claims, official copies of the repair estimates.

Yes, a cardholder can claim multiple times within a 12-month period for as long as they have not fully consumed their annual aggregate limit. Please also note that there is a limit per claim incident.

The Insurer or its authorized representative will endeavor to process the claim within 7-9 working days after submitting all the documents required.

AIG Philippines Insurance, Inc
For inquiries and comments, you may contact AIG Philippines Insurance, Inc
at +63 2 8878 5501 or email them at APAC.Mastercard@aig.com

BPI
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at ‎(+632) 889-10000.